Entrepreneurs Matt Lightner and Rod Armstrong started Site5 in late 1998, apparently in response to the poor service they say they were receiving from their web hosting companies. Until recently, the founders co-owned and ran Site5 as the CEO and President respectively. Towards the end of 2007, the duo decided to let a new team take over so that they could concentrate on specific projects at Site5. In October 2008 Ben Weslch-bolen (CEO) and Joel Brown (President) took over the helm at Site5, having purchased the company for an undisclosed amount.
Company and Services
Site5 currently has around 35 members of staff and is based in San Ramon, California. It hosts in the region of 200,000 websites through its UNIX-based shared, dedicated server and reseller hosting. At last count it had more than 25,000 customers around the world.
Site5’s main market is shared hosting packages which come with a set of desirable features. First and foremost, Site5 promises never to over–crowd its servers, and it guarantees 99.9% uptime across the network.
The “Hostzilla Monster Plan” offers unlimited disk space, bandwidth and domains, though they are usually limited to 1,250 GB for space and 12 GB for bandwidth. Some of the features that come free with all shared packages are one-click installs, exclusive control panel, blogs, forums and shopping carts, as well as visitor stats and content management systems.
E-commerce options are included for those looking to start a business selling products and services online. It also offers some desirable home grown applications such as its Backstage interface, which make accessing your website’s application tools easier.
As for dedicated servers, you can opt for either a managed or an unmanaged hosting plan (both have five different sized servers) – giving you a lot to choose from. There are three reseller options which vary in space, bandwidth and IP addresses, as well as price.
Site5 provides a 60-day money back guarantee as well. Perhaps most notable is its support response time guarantee where it promises to get back to customers within 24 hours or it will credit your account. Support at Site5 is well regarded is available 24/7×365 via email ticketing. It also has a toll-free phone line and live chat online, as well as a Wiki support site.
Server Location
Site5 keeps all 250+ of its servers at The Planet’s data centers in Houston and Dallas, Texas.
Related Links
Blog: http://weblog.site5.com
Customer forum: http://forums.site5.com
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