Hivelocity In 2021: What Do Hivelocity Client Reviews Say?

Since switching to Hivelocity in 2005, I have had incredible uptime. I went from iPowerweb and continuous uptime issues (back then I had a small VPS), to hosting with Hivelocity. It took a little while for me to decided on a host since I did a lot of research before choosing a host.

One of the first things I did during my research was to call each of the hosts I was considering (Hivelocity, Softlayer [known as ThePlanet back then], iWeb, and LiquidWeb), to see who answered the phone fastest. Even back then, Hivelocity was smaller, and they answered first before any of the other guys – and that was one of the deciding factors for me. I have since built up a really good relationship with Hivelocity, and most of their tech support reps know me on a first name basis (they even know my voice when I call!), as well as their sales and billing department.

What I liked most of all is that initially when moving away from iPowerWeb, I had called Tech Support (for an unmanaged VPS at the time), and they took ownership of the problem, even though they could have told me it wasn’t their problem since my machine was unmanaged. Nothing has changed with that to this day, almost 10 years later. I now have 12 servers, and manage around 50-60 for my various clients who are also now hosted with Hivelocity as well.

Hivelocity does shared hosting as well for customers who aren’t as experienced as I am managing their own servers and I can’t speak for the tech support on a shared environment since all of my servers are dedicated, but I can say for sure they always take care of me and my clients. In 2009, aside from the economic crisis our country was experiencing, I also went through a tough divorce, and my business almost imploded – if it weren’t for the offerings I could make as a Hivelocity reseller, and hosting provider, I think that would have put the last nail in the coffin for my business back then. My business has come raging back, and I now host over 4,000 websites on the 12+ servers I have with Hivelocity (some of them are virtualized and I now can offer Vps’s to my clients as well), and have been able to turn my business around, where I am now back in the black.

I have since visited the data center since I now live in Florida (http://ericgpl.us for pics of my visit to the data center), less than 90 minutes from the data center, and they treat me very well. What I like most about Hivelocity is that even though they easily rival large hosts who have data centers like their data center, they have a "individual" feel in that they know you by name and treat you like you a friend instead of just a customer. I honestly wish I enjoyed the same kind of relationship with my bank or other providers that I’ve experienced with Hivelocity – it seems that they never got that "large host" mentality as they grew over the last 10 years.

I’m always seeing them compared to hosts like HostGator for example, and I always explain to the people I speak to, that HostGator is does not have a data center, they simply lease machines from ThePlanet – they are basically what I am to Hivelocity but on a larger scale. I’ve seen reviews from others where they say Hivelocity didn’t deliver or whatever the case is, but based on my own experience, I find reviews like that hard to believe quite honestly, because I receive nothing but the best from them – every time without exception. I had a billing issue with them once in the past (where they accidentally charged me twice or something), but they quickly rectified and even returned the funds back to me via PayPal! I could not ask for more from a host.

A very nonsense and irresponsible web host. One of their user is using my copyrighted material. I requested them many times, but they didn’t give any response.

HiVelocity Rocks !! I had been researching for migration our dedicated server from HostGator to a reliable company. I even ran on slow older servers for much time just for the fear of getting into the hands of a shady host.

I came across HiVelocity, found their configurations offered way better than expected , and then started writing to the support team to test response. I was blown away by the knowledge and assistance of their team. I took the plunge and migrated our eCommerce websites, and the support I got for this was out of the world.

We had almost 0 downtime and this was our best migration I will always remember. The email and chat support is Terrific. There are some support guys who are better than the others in assisting on some queries but team together is amazing to deal with as a company.

We are happy with the performance we have gained by transferring to HiVelocity and the peace of mind by being with them is priceless. We are also using their backup service which is of great assistance, though I still need to verify and arrange for an offsite facility. If you are reading this review and want to migrate host, I assure this will be the best decision you will make.