HostingFuze Network Introduction

HostingFuze Network is a customer support-driven hosting company that provides a variety of host-related services to customers. In addition to providing host services through their on-site, wholly-owned servers, they are a reseller of Romania-based Voxility’s cloud and on-premise infrastructure services.

Services and Specializations

HostingFuze Network offers three standard services: domain management (including registration, transfers, and purchase), various hosting services (website, email, DNS, and more), as well as SSL certificates.

Customers interested in hosting services through HostingFuze Network have a variety of options available, including: cPanel shared hosting, IP dedicated, email hosting, DNS hosting, Nginx hosting, and DDoS hosting. High speeds, enhanced security monitoring, a 99.9% uptime guarantee, and 24/7 customer support are including in each of their hosting services.

HostingFuze has also partnered with Voxility to provide high performance virtual private server (VPS) hosting, dedicated server hosting, as well as colocation services. While Voxility is located in Bucharest, Romania, they run a network of servers around the world, providing fast, reliable speeds to customers regardless of where they are located.

Infrastructure

While no information is given on where their servers are located, HostingFuze Network’s tier IV datacenter infrastructure is wholly owned and maintained by them.

With customer support and satisfaction their top priority, HostingFuze relies on high performance servers from Dell and HP, SAS and SATA hard drives, and Cisco switches to power their network. These durable, secure, and regularly maintained infrastructures ensure top performance for all customers.

Support and Customer Service

Their technical support team is available 24 hours a day, 365 days a year via ticket submission. While they do include a phone number at the bottom of the website as well as a live chat and client login page, these are not officially promoted as support portals, so the best course of action in obtaining support would be through the ticket page.

HostingFuze Network guarantees a three-hour response time and all support services are free so long as the request takes less than 15 minutes to complete.

Security and Server Monitoring

In terms of managing the safety and security of customers’ websites, HostingFuze Network offers two services: nightly offsite backups through CodeGuard Website Backup as well as SiteLock Malware Detector. Each of these comes with an additional fee and is not part of standard hosting services.

Additional security-related services are managed by their partner provider: Voxility. Its network of sensors regularly monitor each IP that runs through HostingFuze Network. When suspicious activity or a possible DDoS attack is noted, they redirect traffic to their Security Cloud for analysis and review.

Uptime Guarantee

With 24/7 monitoring of their services, HostingFuze Network touts a 99.998% uptime guarantee for customers.

Billing and Payment Policies

HostingFuze Network issues monthly invoices via email and accepts all major credit cards, PayPal, check, money order, and wire transfer. Failure to pay results in a deactivation of services within 10 days of the payment due date.

There are two refund policies related to their uptime guarantee:

• The “guarantee of satisfaction” stipulates that customers receive a full refund within 15 days of signing up if HostingFuze Network does not meet an uptime of 99.5%.
• The “performance credit” is a refund that customers can request if 100% uptime has not been met within a given month. A 5% credit (for each 30 minutes of downtime) is then applied to the total cost of monthly hosting fees.

Summary

While many host providers look the same, HostingFuze Network stands out for its dedication to customer support, its reliance on high performance technology, and its partnership with Voxility to cover the full gamut of hosting services.