InclusiveHost In 2018: How Would InclusiveHost Clients Review Them?

InclusiveHost Introduction

InclusiveHost is a hosting provider based in Phoenix, AZ. With a server network built on high-quality hardware colocated in world-class datacenters around the United States and in Europe, InclusiveHost offers a wide range of hosting products to meet the needs of most individuals and small to medium size businesses.

Services and Specializations

Five different categories of hosting products are available:

• Shared hosting, which is referred to as Simple Web Hosting;
• Virtual private servers (VPS);
• Cloud hosting;
• Dedicated servers;
• Reseller hosting.

Shared hosting plans offer an industry-standard LAMP stack arrangement running CloudLinux and cPanel. Storage space is limited, but generously allocated and provided on SSD drives in a RAID-1 configuration. All plans included unlimited MySQL databases, FTP accounts, email addresses, and access to Weebly Site Builder and Softaculous for easy application installation.

VPS customers can select from a variety of storage, CPU, bandwidth, and server memory allocations. All VPS accounts include two dedicated IP addresses, cPanel with WHM, shell access, and automated daily snapshot backups.

Cloud hosting is a highly configurable alternative to VPS hosting. Accounts cost a little more than comparable VPS plans, but offer greater assurance of continuous uptime and near-zero risk of data loss.

Dedicated servers are well-equipped and are available either unmanaged or fully-managed. Dedicated servers come with 5 dedicated IP addresses, and cPanel, WHM, and CentOS are preinstalled.

Reseller hosting plans are built on generously sized shared hosting accounts equipped with WHMCS and the ability to create an unlimited number of cPanel accounts.

All hosting plans are ecommerce-friendly and include free migration of one website as well as easy plan and resource upgrades and downgrades.

Additional products and services include:

• Email hosting for customers who want custom email without a full hosting plan;
• Automated website and data offsite backups;
• SSL certificates and dedicated IP addresses;
• PCI compliance scanning for ecommerce websites;
• Daily scanning for malware, viruses, and worms;
• Domain name registration and management services.

Infrastructure

Rather than own a datacenter, InclusiveHost colocates servers at six different state-of-the-art datacenters. While many hosts offer this arrangement, InclusiveHost is unique in that they identify the data centers housing their servers and specify the products hosted at each location:

• DuPont Fabros in Chicago, IL: virtual private servers;
• DuPont Fabros in Piscataway, NJ: offsite backups;
• Equinix in Dallas, TX: virtual private servers;
• EvoSwitch in Amsterdam: shared, reseller, and VPS hosting;
• SingleHop in Amsterdam: cloud hosting;
• SingleHop in Phoenix, AZ: shared, reseller, and cloud hosting;

All of these datacenters are world class with full power backups, 24/7 onsite staff, and secured by onsite security and closed-circuit video surveillance.

Uptime Guarantee

InclusiveHost offers one of the most generous and transparent uptime guarantees in the industry.

• Less than 100% uptime: 5% account credit
• Less than 99% uptime: 10% account credit
• Less than 98% uptime: 25% account credit
• Less than 95% uptime: 50% account credit
• Less than 90% uptime: 100% account credit

InclusiveHost tracks downtime and publishes qualifying incidents within the client portal area. Clients who believe they have experienced a qualifying incident that is not published in the portal are advised to contact support immediately.

Support and Customer Service

Support is available through a ticketing system 24/7 and over live-chat between the hours of 6 AM and 8 PM MST Monday through Friday, excluding major US holidays. Customers who prefer phone support can request a callback using the ticketing system.

InclusiveHost publishes the following initial response guarantee timeframes:

• High priority: less than 1 hr;
• Medium priority: less than 1 hour excluding major holidays when response time may be up to 4 hrs;
• Low priority: less than 4 hrs.

Billing and Payment Policies

All hosting products may be purchased using a monthly, quarterly, semi-annual, annual, or biannual billing cycle. Discounts of up to 20% are offered for selecting extended billing cycles.

Payment may be made by PayPal or major credit card and a 60-day money-back guarantee is offered to new shared hosting customers.

Summary

InclusiveHost isn’t the cheapest host on the market. However, all of their plans include premium features like 24-7 support with guaranteed response times, a transparent 100% uptime guarantee, and storage on SSD drives in a RAID-1 configuration. If uptime, fast support, and quality hosting products are more important to you than paying the lowest possible price, InclusiveHost should be high on your shopping list.