Jambonex In 2018: How Would Jambonex Clients Review Them?

Jambonex Introduction

Jambonex, established in Kenya in 2006, is a privately-held web hosting company. Jambonex hosts websites for clients located primarily in Kenya, but also in other African countries like Rwanda, Burundi, Tanzania, and South Sudan, and even has a few customers in Europe.

Services and Specializations

Jambonex’ hosting products fall into three categories:

• Shared hosting;
• Reseller hosting;
• Virtual private servers (VPS).

Shared hosting customers enjoy unlimited databases, email accounts, and FTP accounts regardless of plan selected. In addition, all shared plans include one domain name. Shared hosting plans are priced based on the amount of disk space and bandwidth allocated to the account. Hosting accounts are accessed and managed with the cPanel control panel, and Softaculous offers easy one-click installation of popular applications like WordPress and Joomla.

Reseller hosting accounts are built on shared hosting plans and include all of the same features. In addition, resellers gain access to WHM to manage client accounts and select a plan based on the amount of disk space, bandwidth, and the number of cPanel accounts they need.

VPS customers can select either cPanel, DirectAdmin, or Plesk as the control panel. All VPS accounts include one dedicated IP address and full root access to the server. VPS plans are available with a variety of disk space, bandwidth, RAM, and CPU configurations. VPS customers have the option to add-on Softaculous, WHMCS, and additional dedicated IP addresses.

Additional products and services avaiable from Jambonex include:

• A variety of SSL certificates;
• Add-on dedicated IP addresses for shared, reseller, and VPS customers;
• An email hosting plan.

Uptime Guarantee and Customer Support

All customer accounts are backed by a 99.9% uptime guarantee. A ticketing system is available and a chat prompt appears on the company’s website. No phone numbers or email addresses are provided.

Billing and Payment Policies

Billing cycle lengths vary by the type of hosting purchased:

• Shared hosting: annual cycle;
• Reseller: semi-annual or annual plans with a domain name included with the annual plan;
• VPS: monthly, quarterly, semi-annual, and annual billing cycles.

All fees and paid in Kenya shillings but can be calculated in Euros, British Pounds, US Dollars, or the currency of several different African nations at the time of payment. Payment can be made by mPesa, PayPal, or any major credit card.

All customers recive a 30-day money back guarantee, however domain registration fees are nonrefundable.

Things to Ask About

There are several details we typically look for when reviewing a host that we were unable to locate. If you are considering Jambonex, here are a few things you might want to ask the company about before purchasing a hosting plan:

• No information about the company’s servers was provided. Server specifications and the location of the datacenter housing the company’s servers are important details for many customers.
• The operating system installed on company servers is not identified.
• While an uptime guarantee is advertised, the terms of the guarantee are not included in the Terms of Service.
• It is unclear whether or not it is possible to host multiple domains and websites on a single hosting account.
• Support hours and typical response times are not provided.

Statement of Faith

Finally, if you are considering hosting a website for a religious organization using Jambonex hosting, you should be aware that there is an extensive Statement of Faith included in the official Terms of Service which religious organizations must agree to. It seems to indicate that they will only host religious sites of a Christian faith.

Summary

Jambonex offers a standard slate of hosting products, but is a little light on the details of their product offerings. However, if you are looking for a hosting provider based in Africa and want to reach a target audience in Kenya and throughout east and central Africa, Jambonex is a provider worth checking out.