WiredTree In 2018: How Would WiredTree Clients Review Them?

Introduction to WiredTree Hosting:

Update Feb 2017 – WiredTree is now LiquidWeb

Established in 2006, WiredTree is a U.S based VPS hosting company with local offices that prides themselves on their local (not outsourced) customer support, proactive monitoring, migration assistance, as well as a suite of robust tools including site metrics reporting.

WiredTree boasts advanced metrics from an in-house management and analytics system called Grove, guaranteed 100% up time (with rebates for downtime), stellar customer service and support, and several hosting plans to suit a wide array of needs.

They offer public and private network options and advertise fast set-up as well as migration assistance. WiredTree provides 5,000+ customers with VPS web hosting services.

Services:

WiredTree offers three different hosting plans, including: managed servers, managed VPS, and managed hybrid hosting plans. All of their plans include their Grove metrics and management system as well as managed support services.
Managed Servers Plans:
Features of this plan include:

• Fully managed dedicated servers are available with the option of 4 to 8 core Single CPU and 8 to 16 core Dual CPU. Certain features are either included or optional with each plan.
• Along with free migration assistance, the service supports efforts to ensure pages load quickly.
• ServerShield server hardening.
• cPanel / WHM.

Managed VPS Hosting Plans:
Features of this plan include:

• Choice of PureSSD VPS or SSD-Accelerated VPS plan options.
• Full Root Access.
• cPanel/WHM.
• Level Ups when new plans are introduced.
• Scalability and flexibility including a la carte upgrades.

Managed Hybrid Plans:
Features of this plan include:

• Choice of Pure SSD Hybrid Servers and SSD-Accelerated Servers
• cPanel/WHM.
• dedicated IPs x 2.
• Free migrations.

View individual plans and plan comparisons for more information about features, benefits, pricing, and guarantees. WiredTree offers personalized assistance if you need help determining which of their hosting plans is most appropriate for your needs.

Hardware / Infrastructure / Datacenters / Network Information

WiredTree’s datacenter is located in a 162K square ft Chicago, IL. datacenter. With SSAE 16 Type II certification and rigorous security standards in place, the location is monitored 24/7 and has fully-equipped diesel generator backup and chilling requirements. WiredTree continually upgrades their technology, ensuring best in class. They leverage Juniper series routers in a redundant setup.

Support and Customer Service

WiredTree’s support touts a complete managed support solution that offers a 1 hour service level agreement for response as well as 1 hour replacements. They advertise that while they offer a <1 hour response guarantee their average response time is 15 minutes. Where they cannot meet their guarantee for uptime, they offer partial prorated rebates on monthly fees. Their support services are included for free with all plans and support is available 24/7/365 and is done by their U.S.-based in-house team. The company provides proactive service monitoring and proactive security updates, as well as migration assistance to help their customers get up and running quickly.

Security & Backups & Server Monitoring:

Proactive server monitoring is included in all plans and WiredTree offers firewall and brute force protection, anti-spam and antivirus, server hardening and performance optimization services, DDos protection, http intrusion protection, and security audits. The company offers backups as a courtesy with no guarantees but also includes backup tools for customers to manage their own data back-ups.

Billing & Payment Policies

WiredTree services are non-refundable and fee and cancellation policies are in place that should be carefully reviewed to ensure no billing surprises. The company does not require a contract period for their service and accepts Visa, MasterCard, American Express, Discover, and PayPal as payment options.

WiredTree Conclusion:

Pros of Using WiredTree VPS Hosting:

• A+ BBB Rating
• Unlimited domains
• Strong support available around that clock that isn’t outsourced
• Established company in business since 2006
• Grove analytics and other site management tools either included or offered a la carte
• Guaranteed 99% -100% uptime
• Proactive security patches and server monitoring
• Security and anti-spam features
• Ability to level up and load balancing available
• No contract requirements

Cons of WiredTree VPS Hosting:

• WiredTree pricing is more expensive than many alternatives, which could be financially prohibitive for small businesses.
• Backups done as a courtesy but while there are no backup guarantees there are backup tools offered in their suite of tools.
• Potential extra fees listed in TOS, including excessive upgrade and downgrades, bandwidth overage fees, as well as administrative fees on charge disputes.

Those who want dedicated and VPS hosting with access to robust tools and support from an established hosting company that guarantees uptime and 1 hour response on support should consider reviewing hosting options from WiredTree.