Axiadata In 2018: How Would Axiadata Clients Review Them?

Axiadata Introduction

Axiadata was established in Indonesia in 2012. Initially, Axiadata was singularly focused on web hosting, but over time other services were added to the company portfolio. Today, in addition to hosting, Axiadata offers domain name registration, dedicated servers, web development services, and is a licensed Microsoft software reseller.

Services and Specializations

While Axiadata offers a range of products and services, our visitors are probably most interested in their hosting products.

The flagship hosting product offered by Axiadata is shared hosting. All shared hosting plans are managed via cPanel control panel and include Softaculous for easy installation of many popular applications like WordPress and Joomla. Plans are sized based on the amount of disk space and bandwidth allocated to the account, the number of websites that can be hosted on the account, and the number of FTP, MySQL, and email accounts that can be created.

Axiadata recommends that shared hosting only be used for sites falling outside of the top 200,000 global websites as ranked by Alexa. In addition, websites built with auto-generated content and classified sites are not permitted.

Users who exceed the capabilities of shared hosting may be interested in a dedicated server. A variety of server configurations are available and vary based on the processing power, RAM, and hard drive installed in the server. All dedicated servers include 10 TB of bandwidth, a 1 Gbps network connection, and 5 dedicated IP addresses.

Customers who wish to register domain names with Axiadata have access to the most common top-level domains such as .com, .org, and .net, as well as a full slate of Indonesian top-level domains.

Infrastructure

No details are provided regarding the datacenters where Axiadata servers are housed. Both the shared hosting plans and dedicated server plans include the acronym “USA” in the marketing copy. This seems to suggest that the servers are colocated at a datacenter in the United States. However, absent any concrete details, customers would be wise to ask about the physical location of the company’s servers prior to entering a hosting contract.

Axiadata does list server specifications for the servers used for shared hosting. These machines are built with Intel Xeon processors, two 500 GB hard drives, and 32 GB total DD3 RAM.

Uptime Guarantee

A 99.8% uptime guarantee is mentioned in the shared hosting plan marketing copy. However, a detailed description of that guarantee could not be located.

Support and Customer Service

The Axiadata website includes phone numbers and an email address. However, it is unclear if those contact methods can be used by existing customers for technical support, or if they are limited to pre-sales questions. Customers that anticipate making use of Axiadata’s customer support would be wise to investigate the availability of customer support in greater depth before signing up for service.

Billing and Payment Policies

The length of the billing cycle offered varies depending on the product being considered. Most shared hosting plans are available with either an annual or biannual billing cycle. However, dedicated servers are offered with a monthly billing cycle. Payment may be made by PayPal or via direct wire transfer between a limited number of Indonesian banks.

Summary

Axiadata is a provider of shared hosting and a variety of other services based in Indonesia. They offer a very broad range of hosting plan tiers so that customers can select a plan that has the features they need without paying for anything they won’t use.