6 BounceWeb Reviews:

I paid bounceweb lots of money in the last three years to host my site but their server’s uptime and customer service sucks, their server(s) are down most of the time and when you contact them for help via their tech support (no phone support, just email/site) they reply after a couple of days with no help (LOL)! Actually I cancelled my service with bounceweb a year ago because of all issues I had with my server but they still charged my paypal account again and paypal said they had a contract with me which I wasn’t aware of, man, I had no contract with them! Don’t waste your money with bounceweb. Take care of your domain name’s reputation and your site uptime. Just think, you will have no visitors when you site is down which is the case with bounceweb all the time, bounceweb servers are down most of the time and there is no real support. They host their own web site with single hub in Chicago, IL but your sites are hosted on some cheep old servers somewhere else! To save your money, domain name reputation and be stress free, just stay away from bounceweb. Good luck!

Having been a customer for three years i am terminating my account because of very poor customer service. Bounceweb failed to offer any meaningful help when i changed my email host and was subsequently unable to access email either through Outlook or from webmail. I was seriously inconvenienced over several weeks trying to sort it out, but it was only by abandoning Bounceweb and signing up with a new webhost that i got the advice and information i needed to sort it out.
Furthermore, like some others who have posted reviews here, i have had problems with their billing system through paypal. When my card number changed, they bombarded me with emails to say i had to pay NOW, so i paid by transfer, then updated the card number on paypal and they charged me again. Over several months i have still failed to get a refund for this double payment. I’m still trying, but their support is obtuse and completely unwilling to look up any of their own records.

Just wanted to share an incident I had with Bounceweb hosting…
I registered for their shared hosting plan and used a coupon that was supposed to give an almost free first month (7 cents) and later on $9.97.

When I registered I used PayPal for the payment and I haven’t noticed that their default policy is to get you subscribed to a monthly PayPal subscription instead of making a payment manually on your own (The default with all other hosting providers I know)

less than a week after I registered I tried to login to my account and received a message that my account was terminated. Luckily I haven’t started using the account actively to host a site, but I decided that I won’t be doing business with a company that cancels my account without even sending me an e-mail notification about it.

My mistake was that I didn’t cancel the PayPal subscription, but I wasn’t aware of it unfortunately. So a month later I see that I am going to get charged for an account that was terminated by Bounceweb without me requesting it…crazy huh?!

Well… I thought that if i’ll contact them they’ll see that they made a mistake and refund me, but guess what… because it has been more than 30 days they weren’t going to refund me (for an account that THEY CANCELLED)

PayPal buyer protection doesn’t help in this case so I ended up paying for a service I didn’t receive. Bounceweb’s reply was that it’s my fault I didn’t cancel the PayPal subscription and they were willing to re-activate my account… what a joke!

When you create a website, you essentially put together a collection of files that you want to share with other people online.Bounceweb company do this work in secure way so that no damage of data can occure.

I have recently had a problem with users trying to access my website on bouncewebs server. I am unable to get any support other then auto reponders and maybe a very brief basic toddler level responsce from the help – Calling them is useless as their telephone number lead to nowhere and never answered- They claim to have help admins but aonly autoresponders with fake names attached eg Bon, della etc – I have 2 hosing accounts and only one is working ok – Very frustrating dealing with them.
There sevice is down a lot too and you always have to contact them to tell them that your sites are down
Bounce web sucks and will be closing my account with them today

I have been fighting with this guy for a week over the backups. He delays just as a previous reviews state. And if you say anything he doesn’t like, he accuses you of being either rude or “verbally” abusive. If you try to address his refusal to do what he said he would do, he will delete your ticket. I just had it happen to me.

This company is not a company you want to do business with long term. I have been a customer with them for over two years. The service is getting much worse and the tech (there seems to be only one) will hold your site files hostage and try to force you to pay them 20 dollars to move your sites, when, if they would allow you to back up your site like most other companies allow, you could move them yourself without having to pay them. You cannot use another company to have them help you move your site because they need to be able to backup your site to move it. Bounceweb has turned that feature of cpanel off so you cannot move your site unless you download it by ftp which is much slower and they limit the download speed. I have been told that they would give me the backup of each of my sites, but then turned around and told me I have to wait another 72 hours. Very frustrating, when the server backs up a site in just a few minutes.

When I signed up with this company on 08-29-2009, I signed up for a reseller account with unlimited amount of bandwidth and unlimited space. They assured me that they did not oversell their servers. They since have changed my account to their gold plan which is limited. They did not let me know of the change. When they disabled the cpanel back up option so a person or company can backup their sites periodically (which is what anyone in the computer field will tell you is a must to protect your data), they did not let me know. I just found out one day when I was looking for that option so I could backup my active site.

If you go with this company, be forewarned. You will receive the kind of treatment you are reading in the negative reviews. If you don’t need help through their support system or you don’t care if your site(s) are down then you will have a good experience. Their advertised up time is coming from somewhere, but I assure you, it isn’t coming from the server or account I have had.

This company makes excuses for the problems they have (I have kept copies of my communication with them) and then if you become frustrated with the site having server side issues, you will be treated horribly.

James Willit is a name you will see often if you are in need of support. Watch out with this guy. He seems to have a distorted view of what rude and abusive is. Ignoring your problem, making excuses for the problem, or simply accusing you of being abusive or rude or unprofessional is common with this tech. He will tell you he will do something, then makes you wait for days and can’t understand your frustration when you want your support ticket properly dealt with.

Forewarned is forearmed. This company should not be trusted in my opinion. I only have over two year experience with them and in the beginning they had great support. They had very professional techs. Now it isn’t that way.

Now if James Willit gets upset with you, your ticket will be placed on hold. It says so in the support tickets. And you will sit and nothing will be done. Not the kind of company you would consider “professional”. They will be happy to take your money though. So, if you have it to throw away, great.. if you don’t, then maybe you should consider doing business somewhere else.