Brainhost In 2018: How Would Brainhost Clients Review Them?

Brainhost is the best hosting service in my view. I was tired of many others hosting service but none of those worked for me. After working hard for some days I heard about Brainhost but at that that I didn’t register here.

Few day later I went to my friend home and he showed me this hosting network. I really shocked, this hosting was really satisfying him. As my thought this hosting service must host my website.

Finally, I hurried up and registered here and now I am happy with it performance and service. This hosting service provides a reliable and speed hosting. I am proud to be its member.

To start, I don’t even know if the company is actually still in business because they have not responded in more than six months. There is no contact number. There is none of the advertised 24 hour support – the last time I actually could call in, I got a recording that they were not there on weekends, nor after 5pm.

The only option today is email, which is no option if you’re trying to run a site. (If you click on the link that says "Live 24 Hour Phone Support" you get an email form, no phone number to call. WTF?) The uptime performance of my site was decent, but when it did go down, it took far too long to make contact and resolve. When they did have a phone number listed, one of the options in the menu was to request a refund – I should have taken it when I could!

Instead, I just switched providers while waiting for them to "get back to me," which still hasn’t happened. Save yourself some woe and frustration: Don’t do business with this company.

I called in to get my password changed , and add things to make my website better "you guys are great that’s all there is too it"

WE hosted a technical website for engineering with brain host very very bad idea these guys are worse that unless, no technical backgrounds very limited technical ability and there sites hosted are plagued with viruses and issues we removed our site and went with another provider and been very happy since

avoid these guys are cowboys this isn’t a good hosting option

I have been using BrainHost for several years, I moved from HostGator when they wanted me to pay for a much more expensive plan when I used to much data of the unlimited data. BrainHost had a lifetime hosting option so I took that deal. I have had my site locked out many time because I would open several windows working on multiple website at a time to update each one, I had about 60 websites at one time.

My main site would go down routinely and it would take days to get back up and running,

I had been hacked into several times the first time I just had them rebuild to startup and I rebuild all my sites again. and again more hacks and more down times. I stopped running multiple websites and was not down to just one.

the system go so slow I couldn’t even log into cpanel to do any maintenance and my website and someone had posted several thousand post, and the only way to get rid of them was about 100 at a time. So I had them wipe out my account again and this time I hadn’t done anything to the site and was hacked into twice more, by this time I was just using it to test webpages I was creating and had not main website, so it could be wiped out and rebuild at anytime as I was creating the webpage on my system and just uploading it to there sometimes up service. Currently the whole system is down don’t know for how long but they say it should be up in a couple of hours (maybe days if there history is repeated)

Unfortunately we chose Brainhost as our provider for a very simple WordPress information site. Having previously owned a hosting company I know that there can be on rare occasions a problem with a particular server that could cause downtime. With Brainhost we had more downtime than uptime.

Each time would call support and then be assured that it would be fixed only to find us down a few hours or a day later. The support was more interested in getting you off the phone than helping. We were told things like they needed to "reboot the cloud" that it was common for shared servers to go down from time to time and even that it was working fine when in fact it was not. We are in the process of moving to a real hosting company.

I am using BrainHost for 2 years. I have had many problems. For example, Connection problem from my country.

Customer service said there is no problem then I wanted to my money back and they solved my problem immediately! When I wanted to add new site, I had to open ticket at a time. My last problem is I lived mysql error for 2 times.

I still leaving this problem for 5-6 days. They said 99.9% uptime guarantee on site but service is very bad. I never and never prefer BrainHost again. Think two times if you buy service from them.

I started with Brainhost 2 years ago. Everything was wonderful – they built an initial site for me for a small fee, and all was well. I added another site, and recommended that my husband purchase his domain and host his website at Brainhost.

Then one of my sites was hacked. It took over 48 hours for them to fix it, and only a day later it was hacked again. This went on for a few days, and they finally resolved it.

Fast forward to yesterday (2/25/2014)…. I am a sole hypnotherapy practitioner who has little time to play on my website. I just did a check yesterday to make sure a link I put on my new scheduling program worked, and lo and behold if my other site had not been hacked and redirected!!!

No more 24 hour customer service, so at 5:59 Pm est I had to send an email to [email protected] 10:00 AM there is no response, so I call in and get someone in another country who was a bit snippy about my situation. Nothing happens by late afternoon, so I call again, and get The same snippy fellow who promised resolution in 24 hours from my first call. It is now 29 hours later, and my site is still redirected.

Nothing has been done. I have no idea if they have lost all of my data, and I no longer trust them to host my site. So, as soon as I complete this review, I will be switching over to a different provider. I will be reading the reviews first.

I have several websites hosted by Brain Host and they have all the side software I need, a great control panel, extremely helpful and friendly sales/billing staff who have helped me transfer domains and add them, but what really makes me recommend them to clients and friends is their reliable, knowledgeable, friendly, and fast technical support. They helped me with lots of issues and never told me that they couldn’t do that. You can ask for a better service and I am 100% satisfied.

I first started using Brainhost almost 3 years ago for a single domain. It worked fairly well as compared to the 3 other hosting services that I had been using (HostGator, BlueHost and GoDaddy). I added a second domain without issues.

Then I added 2 more domains and things started getting a little bumpy. I was using one for development and testing, so I backed that one out and let things settle for awhile. My remaining domains had some instances of downtime ("internal server errors"), maybe a bit more often than the other hosting services I use.

Then my hosting account came up for renewal, so I opted for their "perpetual hosting" deal: pay one amount for this renewal and never have to pay hosting renewals ever again. Sounded great, right? Then things started getting interesting.

I added another domain to the three remaining on this hosting account. As I’m going through the setup and initialization of this fourth site, those "internal server errors" started increasing in frequency. All of my sites were down.

They’d return after awhile, maybe a couple of hours. But 1 or 2 of them wouldn’t allow admin login. None of these are heavy or even medium traffic sites, so there is no chance of bandwidth bottlenecks.

This sequence of outages started occurring every couple of weeks or so. Then worse, to a couple of times a week. Lately, this has been the experience almost every day, to one extent or another on one or more of these 4 domains.

Support has responded with some of the usual prattle about several things, like maybe misconfiguration of my account, or that I should check my internet connectivity and my browser cache, and try again later. Oh, and by the way, these can also happen when the server load gets excessive. Yes, mine is a shared hosting account.

Makes sense, right? They say "try again later" to all of us sharing this server, and eventually the server bottleneck will clear up! Whew!

Problems solved! Right…. I’ve requested that they move my account to a more responsive/less crowded server but that hasn’t happened yet.

I’m in the process of moving my domains to other hosting providers. That purchase of that "perpetual hosting" upgrade was a waste of money. They have so far ignored my request of a refund of that.

I wouldn’t recommend Brainhost to anyone. Every other hosting provider does better.

I’m not a complaining person, or one who submits reviews, but when you do such a horrendous job, I have to say enough is enough and spend the time to post this review. It is hard to begin to explain the incompetence, rudeness and unresponsive replies we have experienced with Brainhost. We even asked a "techie" friend to intercede on our behalf and they agreed that this company was the most inadequate hosting company they have ever dealt with.

We have had three large problems with them: 1. The sites they are hosting for us continue to get hacked into, 2. They rarely return a call, or make empty promises when you call, 3.

Now they have lost two of our websites – they are down and they say they can’t recover them! Their solution to our "lost" site was to rebuild us a new one. We just saw the new site – and it’s filled with all sorts of misstatements, grammatical and spelling errors.

It’s an embarrassment to our business and causing us more loss of revenue. Run, run, run away from this company.

brainhost customer service sucks. It takes 12 hours or more for their technical team to get back with you for serious issues like server issueson their end, where your website goes down. then they come back to you and say stupid stuff like "we just checked your sites and they are all working fine"

Like I am crazy and they were not just down for the past 12 hours.

I have called technical support and the people there have no clue, they put you on hold, I guess to get information from someone else. Worst service I have faced and thus has coaused me to find another provider. I would not recommend brainhost to no one that isseroisabout their online business, because I can assure you brainhost willnot be!

I wasn’t able to maintain my site like I wanted, and the rep offered me plenty of options, “you’ve been very polite, I’m very greatful”

Right now I’m pretty frustrated about Brainhost. My site was hacked around June 24 2013, finally restored with problems around July 5 2013. The support team could not create the backup database from 14 days back without the hacking contents and I know that the site was working fine at that point.

So Brainhost gave me a new theme for me to rebuild the site from the beginning, I don’t have to tell you how frustrating this was to start all over. After I built the new theme and site, well guess what, it is now July 23 2013 and my new rebuilt site has problems and Brainhost said that they updated the DNS and it will take 7 to 8 hours to propagate (what?). If I look at the site now it looks like shit, hopefully in 7 to 8 hours it will be back to normal (right).

This situation started at the time of renewal (imagine that) and I have lifetime hosting. Frustrated
Dennis B

Brain Host helped me a lot "you were very calm with me and very patient with me" I’m glad you made the process easy!

Terrible – every time I have to renew a domain I lose website and email for 3 to 4 days at a time. Their support is next to nothing unless you want to wait 3 days for a reply (opening a ticket is all you can do). I personally will never, never use them again.

The rep reactivated my account and got me up and running again "any time you need it" a good reference , I’ll give it! Your company is great!

I needed a new host after my old one has gone out of business. I got so used to my old host that I never thought I would find something like it ever again. But I was wrong, Brain Host has amazed me every step of the way.

They helped me move my site over to their server and did all the arrangements. The quality of their customer support is astonishing. I consider myself very fortunate to be their customer and I thank all the employees who assisted me.

I don’t recommend brainhost.com at all. As because of they have very poor knowledge in technical maintenance, poor customer service assistance for understanding and taking appropriate action. Poor knowledge in server settings with php basically.

Though they have a good price packages and features that a web hosting company requires. But the speed and bad up time and the above mentions cons about there service disappoints the clients. And I had experience with their service for almost three years.

I joined Brainhost nearly 2 years ago. And initially they were very good, their support team were helpful and responded quickly. Over time I’ve built up the number of domains hosted with them so I HAD 6 and sadly in that time their service levels have plummeted and I am now extremely disappointed with them.

In the last couple of months they have completely ‘lost’ all 6 of my domains and the content I had hosted on their servers, they apparently only have backups that go back 2 weeks, it took me that long to get that information out of them so they couldn’t restore my accounts. They have moved me to a different server and created a new account for me on there, yet clearly most of my configuration still exists somewhere as it won’t let me re-configure all my sites under my new account. Consequently I have had over 6 weeks of downtime on all my sites with no end in sight.

My domains have spent most of that time being redirected to a completely different website on breast screening awareness, I can’t help but wonder how much money they are making from that site. If you’re looking for reliable hosting, good customer support and genuine uptime, I suggest you look somewhere else.

“I wanted to let you know about Kadell I just spoke with Kadell twice because he called me back after I had some problems with a credit card and Just a wonderful worker and made me feel very comfortable I definitely wanted to purchase the product and made it easy for me I wanted to let someone know what an asset he is to the company.”

Brainhost has gone above and beyond our expectations as a web hosting provider! Their servers have fantastic speed and have been able to handle the heavy traffic that our site produces. Brainhost is extremely reliable with a very stable connection and we have experienced minimum to none downtime. In addition to meeting all of our expectations for our site’s specific needs, their customer service is excellent and they have always handled any issues quickly and efficiently.