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Cirtex Hosting Reviews

  • PHP
  • Uptime Guarantee
  • Money-Back Guarantee
  • Backups
  • MySQL
  • Perl
  • cPanel
  • Auto Responders

User Reviews – Total: 4

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

According to me this site doesn’t fulfills the customer’s need, even when taking a lot of money. The Free Web-hosting sites are somewhat better than it.
They write on their websites that “Free domain name included when you sign up for 12 months or more” but the website goes down many times, which creates problem many times. That’s why I have shifted to a free web-hosting company additional Domain Registration costs $14.99/yr, which is quite a big amount.
And now I want to shift to low cost web hosting company with features, and am looking for it.

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

Support for Cirtex is NON-EXISTANT. There is no telephone support and you can only reach them by email or through chat. Chat experience with them has been terrible.. while chatting about technical issues, I would get a message from the representative about price plans and hosting capabilities… NOT EVEN ANYTHING THAT WE WERE TALKING ABOUT. My problem is not that severe, but if they handle all there problems in this manner, I cant imagine what it would be like if the sh*t hits the fan…

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

Stay away , pay the extra and get a decent hosting company who has proper technical support when the s**t hits the fan. They are not professional and definitely do not offer telephone support at any time. Try for yourself just ring them and try to get through you wont be able to . When I challenged them on this they told me that they do not offer telephone support. They are not based in the USA and they do not speak good english so not sure where they are.

If anyone can recommend a decent company I would be greatful.

 
★★★★★ 
Support
★★★★★ 
Features
★★★★★ 
Uptime
★★★★★ 
Value
★★★★★ 

I am using cirtexhosting for hosting my site for more than a year already and now I can say this experience is the best I have had ever before.

Their work is highly professional – I have never had so quick and user-friendly support. The maximum time I had to wait for the reply is half an hour while before Cirtex some hosts made my work stand still for hours and even days.

They charge reasonable price for their feature-rich accounts. It might not be the lowest, but considering their technical reliability, availiability of many useful features and complete match of named webspace and bandwidth what means no any shade of overselling or other deceit, they score high. Everything is honest and corresponds the terms of service.

During all the term I am using their services my site has been up all the time, and third party monitoring service I tried confirms this.

Certainly, I cannot say Cirtex is the world’s best hosting, but it is definitely the best shared provider among all that I have ever used. I recommend the company for everyone who knows what is quality and wants to have a reliable business partner for any kind of online business.

 
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Cirtex Hosting

cirtexhosting.com

Cirtex Hosting Introduction

Cirtex Hosting has been in business since 2003. Its parent company, Cirtex Corp, is based in New York and was founded by John Xie. Xie is also linked to Minus.com, a photo board website similar to Pinterest.

Cirtex Hosting currently hosts around 20,000 websites, making it a fairly small hosting provider. Despite this, its website is incredibly detailed and its service pages are very thorough.

The company is registered at Cirtex Corp’s headquarters; the same building also services HostV, Jenku and MySitesOnline.

Cirtex Hosting Plans

The Cirtex Hosting website is busy and detailed, and there’s no shortage of information to review. The company seems to focus on its low-cost shared hosting plans, and it advertises hosting specifically for adult websites.

Cirtex Hosting offers a wide range of options for cheap shared and reseller hosting, so we’ll just cover the basics in this section.

Shared web hosting is provided with on Linux only. Its custom control panel, Colortex, is a customised version of cPanel. The Basic plan limits the customer to 7 websites, 25 email addresses and 25 FTP accounts. The Advanced plan has no limits on domains but limits FTP accounts to 250 and emails to 250. All other features are unlimited. The Professional plan is the most expensive and removes all resource limitations.

Business hosting appears to be a souped-up shared hosting plan with more resources. Cirtex Hosting promises that there are fewer Business users per server, improving performance for more intensive website. Bandwidth is unlimited on SD-2, SD-2 and SD-3 plans, but disk space is limited. Business users also receive a private SSL certificate.

Reseller hosting is offered across three plans, RC-1, RC-2 and RC-3. All offer unlimited websites, FTP accounts and email accounts, but bandwidth and disk space are limited on all plans.

VPS and dedicated server plans are offered via Cirtex Hosting’s sister company, HostV. HostV also supports all customers on shared hosting plans.

In the sidebar of the main website, you’ll see various cartoon animals offering support for new users. Clicking one of these widgets opens a pop-up wizard which is designed to help new users choose the right hosting plan for their needs.

Cirtex Hosting Uptime/Downtime

Cirtex Hosting offers a standard 99.9% uptime guarantee, measured from month to month. Clients can request a credit for downtime, but the amount of credit isn’t specified.

The company’s Terms of Service suggests that full refunds for one month’s service are rare. Perhaps this is because the terms are strict. Customers can’t claim any compensation for downtime caused by third-party providers (such as telecoms companies that supply fibre connections), server hardware failure, hosting software bugs or DDOS issues. This limits the circumstances under which a customer could make a claim under the uptime guarantee. Any refunds are limited to a maximum of one month’s service fees.

The company doesn’t appear to publish any uptime statistics on its website.

Cirtex Hosting publishes detailed information about its two data centres. The first is located in New Jersey and includes office space and conference rooms for Cirtex employees. Its facilities include air condition, raised flooring, fire suppression and a generator capable of powering its servers for four days. The facility is protected with biometric locks and CCTV. A detailed infrastructure diagram is provided on its website.

The second data centre is located in the Chicago Board of Trade building in Illinois. The facility is patrolled by police and is secured by guards. Technical information is a little harder to come by, but Cirtex Hosting does mention that the building is air conditioned and has fire detection systems. This facility is shared with other hosting companies and ISPs.

Backup services are not provided on shared plans, although clients can make their own backups through Colortex, Cirtex Hosting’s modified version of cPanel.

Cirtex Hosting Support

Cirtex Hosting’s support department is provided via HostV, its sister company. It offers live chat, telephone support, Skype support and a ticketing system. Customers can open a support ticket via email.

In addition to personal support, Cirtex Hosting offers a large catalogue of video tutorials and a variety of tools, such as a Whois checker. Its Frequently Asked Questions page currently links through to the video tutorials. The customer support forum doesn’t appear to be heavily used by clients, although some areas are locked down and hidden from public view.

Cirtex Hosting claims to offer two mobile apps, one for Android and one for iPhone. The apps allow users to control basic account features, contact support, check the company discussion forums and check billing information. However, the iPhone app is not currently available to users in the UK. I couldn’t find the Android app in the UK Google Play store, so it has either been withdrawn or is only offered in specific territories.

Cirtex Hosting has active social media profiles on Twitter, Facebook and LinkedIn. These are not used for support and are almost exclusively dedicated to announcements and marketing.

Cirtex Hosting in the News

Cirtex Hosting hasn’t hit the headlines since it was founded. I also looked for news stories about HostV and didn’t find anything, good or bad.

Cirtex Hosting Control Panel

Cirtex Hosting offers a customised version of cPanel called Colortex Control Panel. The layout and features are very similar to the ‘vanilla’ version of cPanel, but it isn’t clear which version of cPanel Colortex is built on. While some users may be put off by the customisation, note that important features such as backups and Fantastico are available as normal. Cirtex Hosting offers a static demo of Colortex on its website: you can get a basic idea of the look and feel, but none of the features are functional so it’s difficult to say how deep the customisation goes.

Cirtex Hosting Extras

Shared hosting customers receive a free domain name on signup, and one-click installers are included via Fantastico. Scripts include b2evolution, WordPress, Xoops, phpBB2, SMT, osCommerce, PhpWiki, Moodle and Drupal. The host also offers a fairly standard site builder tool. Other than that, no free gifts are advertised.

Cirtex Hosting Money Back Guarantee / Cancellation Policy

Cirtex Hosting offers an “unconditional” 30-day money-back guarantee on shared and reseller plans. After the first 30 days, refunds are permitted on a pro-rata basis, so you’ll never be locked in to a plan.

Free domain names become chargeable if a refund is requested, but clients are free to claim the name and have it transferred to another registrar.

Cirtex Hosting Summary

Cirtex Hosting’s shared Linux hosting is well-priced and should be affordable for any customer. The features are standard across the board, and there’s little to separate the company from similar low-cost hosts. It does promote its own control panel very heavily on the website, but I wonder if it would be better off advertising cPanel more prominently.

Although the limited uptime guarantee is a little restrictive, the company offers well-rounded service and its video tutorial library is excellent. The option to upgrade to a Business shared plan is innovative and will be attractive for companies who want to protect against resource hogs on the same server. It’s a shame that its mobile apps aren’t as widely available as they could be, since this could be a major selling point for the company.

Cirtex Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Web Hosting Basic PHP Java PostgreSQL Python Auto Responders cPanel Unlimited Unlimited $2.49/month visit host
Web Hosting Advanced PHP Java PostgreSQL Python Auto Responders cPanel Unlimited Unlimited $6.99/month visit host
Web Hosting Professional PHP Java PostgreSQL Python Auto Responders cPanel Unlimited Unlimited $11.99/month visit host
Micro Reseller Plan PHP Python Auto Responders cPanel Perl Control Panel 50GB 500GB $20.99/month visit host
Standard Reseller Plan PHP Python Auto Responders cPanel Perl Control Panel 100GB 750GB $30.99/month visit host
Ultimate Reseller Plan PHP Money-Back Guarantee Uptime Guarantee Agora Cart CubeCart Reseller 150GB 1.5TB $49.99/month visit host
Startup Business Plan PHP Money-Back Guarantee Uptime Guarantee Agora Cart CubeCart Zen Cart 20GB 250GB $22.99/month visit host
Small Business Plan PHP Money-Back Guarantee Uptime Guarantee Agora Cart CubeCart Zen Cart 40GB 500GB $42.99/month visit host
Enterprise Business Plan PHP Money-Back Guarantee Uptime Guarantee Agora Cart CubeCart Zen Cart 60GB 750GB $62.99/month visit host

Cirtex Hosting Frequently Asked Questions

  • Does Cirtex Hosting offer Linux and Windows plans, or just Linux? This host offers only Linux shared hosting plans.
  • Should I be worried about any hidden fees? The quoted prices are for 3-year terms, so you will pay more if you want a short-term solution, i.e. six months or one year.
  • I am not sure shared hosting will do, my site is already attracting a lot of traffic. Does Cirtex Hosting offer dedicated servers? No. The company only offers shared plans. If you’ve outgrown them, Cirtex Hosting’s sister company hostv offers cloud, hybrid and dedicated hosting.
  • Will I get a free domain if I decide to sign up with Cirtex Hosting? Yes, but only if you sign up for 12 months or more.
  • Business is good, so I may need to register a few additional domains? Do they handle domain registration? Yes, you can register additional domains via Cirtex Hosting.
  • What about their money-back guarantee? Any fine print I should worry about? There is some conflicting information – the website states that the company offers a 30-day money back guarantee, but the terms of service describe a 45-day money back guarantee. Some services like domain registration and renewals are not covered by the guarantee.
  • Does Cirtex Hosting offer any VPS plans? No. Cloud VPS hosting is handled by sister company hostv.
  • What can I expect in terms of support? Is there a support hotline? Phone support is available only on weekdays, during work hours. Email and live chat are available around the clock.
  • What languages is customer service available in? Customer service and support appear to be available only in English.
  • Where is Cirtex Hosting located? Cirtex Hosting LLC is registered in Austin, Texas, US.
  • Where are Cirtex Hosting’s data centers located? The company relies on two US-based data centers, in Illinois and New Jersey.
  • I will use my plan for some development. What programming languages and scripting languages are supported on their shared plans? Cirtex Hosting shared plans support industry-standard languages, including PHP, Perl, CGI, SSI, JavaScript, Ruby on Rails, Python and Curl.
  • I am thinking about expanding my business. What about reseller plans? What about affiliates? What is their affiliate program like?
  • What about affiliates? What is their affiliate program like? An affiliate program is available, offering a commission of 200% of the monthly package price for every referred sale.
  • I have a few websites already, and if I decide to sign up I will have to transfer them. Will they provide me with free assistance? Yes, Cirtex Hosting offers free migration assistance.
  • I am working on my first WordPress site and I am planning to launch soon. Is any of their plans suitable for me? If you are just getting started, the Basic shared hosting plan should meet your needs.
  • Will their shared hosting plans be good enough if I decide to start a few additional sites? Which plan would be right for me? All three shared plans should be able to handle multiple small sites, but if you think you will get a lot of traffic, you should consider the Professional plan.
  • I am not a coder, so I’m wondering if they offer sitebuilder software? Yes, sitebuilder software is included on shared hosting plans.
  • I make WordPress sites for my clients and I need to know my customers won’t be hacked. How secure is Cirtex Hosting? The host employs industry standard security. It is not HIPAA compliant and does not offer automated backups on shared plans.
  • I am interested in e-commerce plans. Do they have any and which platforms do they support? Cirtex does not offer hosting plans designed solely for e-commerce, but its hosting plans are flexible and provide the user with a number of e-commerce features, including Magento support.
  • I already have a few Joomla sites. Will they help me transfer them from my current host? Yes. Cirtex offers migration support and in most cases it is free.
  • If I sign up, I will need to transfer a couple of my WordPress sites. Is support available? Yes, the company offers migration support.
  • I am planning to accept credit card payments on my site and I need SSL certificates. Are they available? Yes, SSL certificates are available.
  • Are they a good choice for hosting a lot of images? Even entry-level shared plans offer unlimited storage, but if you really need a lot of storage and bandwidth, you may want to look for alternatives.
  • Do they support Magento? Will they help me transfer my Magento sites? Yes, Magento is supported and the company offers migration assistance.
  • What control panel do they offer? Cirtex relies on cPanel.
  • Do they accept PayPal? What forms of payment can I use? Cirtex supports PayPal and major credit cards.
  • What is their uptime guarantee? Do they prorate? Cirtex Hosting offers a 99.9% uptime guarantee and a prorate policy, but details on the latter are sketchy.
  • Do they offer any special security features? Not really. Cirtex Hosting caters to small users and uses industry standard security.
  • What about CDN services? The company does not advertise CDN services.
  • Can I pay monthly? What billing cycles are available? Monthly payments are available, along with a few longer billing cycles.
  • If I register a new domain through Cirtex, can I get ID protection? Yes, ID protection is an optional add-on.
  • What about their backup policy? While Cirtex performs routine backups, it makes no guarantees and the TOS stipulates that users need to handle their own backups.
  • Which packages should I choose if I plan to host multiple websites? The entry-level shared plan can support multiple sites, but if you have big sites with a lot of traffic, you will need to take a look at premium plans.
  • How many email addresses do I get on their shared plans? All three shared plans offer an unlimited number of POP3 and IMAP accounts.
  • Their shared plans offer unlimited bandwidth and storage, but are they really unlimited? No they are not. The company lists a number of caveats in its TOS and you need to study them before you make a purchase.
  • Are there any discounts for non-profits or educational institutions? We found no evidence of such discounts.
  • Does Cirtex Hosting offer any free Adwords credit? Yes, new customers can get discounts of up to $100 if they need Adwords credit.
  • Does Cirtex Hosting offer any plans suitable for video streaming? No, this host specialises on shared hosting for small businesses and private users.

Q:  

 

Cirtex Hosting Features

How does Cirtex Hosting compare to their competitors?

Overall ★★★★★
Support
★★★★
Features
★★★
Uptime
★★★
Value
★★★
Visit Cirtex Hosting
Overall★★★★ 
Overall★★★★
Overall★★★★
Overall★★★★★
Overall★★★
Overall★★★★ 

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