eUKhost In 2021: What Do eUKhost Client Reviews Say?

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by Claire Broadley

Last updated: March 5, 2019

eUKhost Introduction

eUKhost is a UK hosting company specialising in business packages. It was founded in 2001 by Robert King, who was 15 years old at the time. It’s based out of Morley, near Leeds, in the UK, and operates additional offices in Durham, UK and in India.

eUKhost uses datacenter facilities in the UK, and has a particular focus on attracting public sector and enterprise clients. It also offers entry-level shared hosting and a sitebuilder plan.

eUKhost Hosting Plans

eUKhost has a very wide range of packages, from a sitebuilder right up to private cloud provision.

Linux and Windows hosting is available; the former can be purchased with cPanel, or as a pure WordPress hosting package. Both platforms can be purchased as a shared hosting plan, or as a reseller.

WordPress plans are priced based on storage and capacity, rather than the number of visits per month.

eUKhost’s sitebuilder is called Amazing Website. There’s a free hosting plan, but it only allows you to create a single page site; if you need up to 5 pages, you’ll need to pay for the Personal plan. For unlimited users, the Business and Enterprise plans offer premium support, unlimited emails, and PayPal integration.

VPS and dedicated servers come with Windows and Linux too, and all dedicated servers are fully managed. If you choose a dedicated plan, be sure to check that your chosen storage is selected. Both HDD and SSD are available.

Cloud hosting boasts a 100% uptime guarantee, and your server can be set up with a choice of Linux-based distributions, Windows 2008, or Windows 2012. You can design your own package with either cPanel or Plesk, uptime monitoring, and optional remote backup provision.

eUKhost Reviews by Our Community

Overall Rating from 107 Reviews by eUKhost Customers

Support
Quality
Features
Value

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Most Helpful Reviews

Ian Jillings plaspal.co.uk

Jul 26, 2015

I used to have a few different hosting companies for all of my several sites as I wasn’t certain as to which was the better ones to go with at first. After a while it became clear to me that only one had the true customer service and tech response attitude that worked for me and my businesses and that is eUK Host. Things go wrong from time to time and that’s when the true value of a hosting company is realised.

The tech support guys are second to none and ever so polite and understanding in the process which makes the whole downtime frustration a lot easier to bear. I’ve never been kept waiting any longer than necessary and received a full solution 100% of the time

The whole experience over the last few years has always made me feel like I am definitely getting value for money and could never see myself risking my business with any other provider now as the uptime I get works perfect for me. Many thanks to all of the support team as you make my life so much simpler

Cheers

Ian Jillings

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Kim Waterhouse saucybrowndogbeds.co.uk

Oct 19, 2018

I have been with them for a few years and constantly get the same problem – my emails stop working with Windows Live Mail, which is where I send and receive them. Support is absolutely useless as they never understand the issue and never resolve it at the time and never accept the problem is with them. They just tell me to use Webmail which I don’t want to do.

Usually the emails go back to working within a few days, and they tell me they have done nothing, but they obviously have done something their end as I haven’t! This time I have been without email for over two weeks and I am getting nowhere with them. You can’t speak to anyone in the UK and half the time I can’t understand a word they say. I just want to move my site to a new host as I waste so much time on this email issue.

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Nadia Hanafi e-success.co.uk

Feb 06, 2017

We have been with Eukhost for more than 5 years and we are very pleased with the level of support provided. At any day/time, there is always someone very knowledgeable, helpful and patient. The service uptime is very good too. We are very pleased with Eukhost and would highly recommend!

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eUKhost Infrastructure

All of eUKhost’s datacenters are located in the UK, and it currently has around 1,200 servers spread over three sites. It uses one facility in Wakefield, relatively close to its main headquarters, plus two facilities further south in Maidenhead and Nottingham. This alone will give eUKhost an advantage over hosts that only offer US-based data storage.

eUKhost Support

Customer support is provided from its UK and Indian offices by eUKhost staff. Technical support personnel are available on the phone 24/7, every day of the year.

eUKhost Money Back Guarantee / Cancellation Policy

The company has a 30-day money-back guarantee after the initial order date. Beyond that, customers can claim a partial refund unused time on their contract. You don’t have to pay for a long contract upfront; eUKhost customers can choose to pay on a monthly basis if they wish.

eUKhost Summary

Customers that require UK web hosting will likely be attracted to eUKhost. Unlike some competitors, the company genuinely uses UK-only datacenters, and should therefore provide good speeds for a UK audience.

Although it’s a relatively small host, its longevity and range of packages suggests a commitment to customer satisfaction. Additionally, 24/7 support is quite rare in the UK; eUKhost has leveraged its Indian presence well in ensuring there’s always someone on hand to help.

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About Claire Broadley

Claire has been creating websites for over 20 years and has been using WordPress for over ten. She is an expert in web hosting, design, HTML, and more. She lives with her husband and son in the United Kingdom.

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