Host1Plus In 2018: How Would Host1Plus Clients Review Them?

Host1Plus Introduction

Host1Plus is a worldwide hosting provider with headquarters in the UK and Lithuania. Established in 2008, they host servers in multiple countries, including locations in North America, South America, Europe, and Africa. Specializing in business-class VPS and cloud hosting, they serve over 40,000 clients across the world.

Services and Specializations

Host1Plus offers multiple unlimited shared hosting packages, available at any of their 8 datacenter locations. All shared hosting accounts include a choice of control panels (cPanel or Direct Admin), over 100 one-click installation scripts, backup management services, unlimited email accounts, free domain registration, and a 1 Gbit network uplink. Plans vary based on the number of add-on domains, sub-domains, and databases they can support. Their top plan includes unlimited everything, as well as 1 dedicated IP address. Customers can also add SSL certificates, spam protection, premium support, or a dedicated IP address to any plan for an added fee.

Host1Plus offers OpenVZ VPS servers in Chicago, Los Angeles, Johannesburg, Frankfurt, and São Paulo. All VPS plans are hosted on Intel Xeon processors with SSD caching, RAID storage, and 500 Mbps uplinks. They include full root access, DNS management, live statistics, and free backups. Several configurations are available, based on the number of dedicated CPU cores, RAM, storage space, and monthly bandwidth. While you can’t customize the specs for a given server, there are enough preconfigured packages that this shouldn’t be a concern. Users can choose between multiple versions of Fedora, Debian, CentOS, Ubuntu, and Suse operating systems, and they can add cPanel, WHMCS billing system, and premium support for an additional fee.

Host1Plus also offers reseller packages with unlimited domains, databases, and email accounts; DirectAdmin and cPanel control panels; backup management; and a dedicated IP address. Packages vary based on storage space and monthly bandwidth.

Infrastructure

Host1Plus maintains datacenters in the UK, Netherlands, Lithuania, South Africa, Germany, Brazil, and at two sites in the US (Los Angeles and Chicago).

Support and Customer Service

Host1Plus offers three levels of customer support. Their standard support package, provided for free with all hosting plans, includes service monitoring and performance control, as well as general consultations regarding your plan options and available software solutions. Support representatives are available 24 hours a day, 7 days a week via a service ticket.

They also offer a monthly paid service package that includes advanced care, such as LAMP setup, WHM/cPanel management, additional control panel installations and configurations, OpenVPN setup, SSH configurations, OS reinstallations, service monitoring, and standard security checks. Subscribers receive four hours a dedicated support per month.

For a higher level of assistance, or additional support hours, they also offer a premium support package, which is purchased by the hour. This includes advanced server management, such as network and firewall configurations, load balancing, advanced web server configurations, GRE configurations, and customized monitoring solutions.

In addition to their support team, Host1Plus also provides members access to over 600 step-by-step tutorials, covering topics such as WordPress installation and configuration, creating email accounts in cPanel, advanced Apache scripting, and basic Linux navigation.

Security and Backups

Backup tools are provided with all plans. Host1Plus makes it very clear in their terms of service that they cannot guarantee user data integrity, and it is the user’s responsibility to maintain their own backups.

Uptime Guarantee

Host1Plus offers a 99.9% service guarantee.

Billing and Payment Policies

Host1Plus accepts payments via credit card, PayPal, Alipay, Payserva, bitcoin, and Skrill.

All new servers include a 14-day money-back guarantee, minus the cost of domain registration.

What We Couldn’t Find

Host1Plus does a great job providing information about their services; however, there were a few things we would have liked more information about:

• Aside from the locations of their datacenters, they provide very few details about their servers or their facilities.
• On their timeline, they mention a CDN implementation; however, they don’t provide any details about that, which is a shame, because this likely gives them an even greater competitive advantage.
• Their timeline also mentions cloud hosting services and their expansion into Asia; however, at the time of this writing no additional information was available on either of those topics.

Conclusion

Host1Plus’s biggest advantage is that they have established a global network of datacenters, so no matter where you need a presence, Host1Plus has a location available in that region.

Additionally, Host1Plus offers very competitive prices and features. In fact, VPS & cloud plans start at less than many cheap shared plans available elsewhere. Of course, the specs for that starter plan is fairly low, but still more than enough to host a typical website or small business server, with the benefit of VPS security and control.