Nero IT In 2018: How Would Nero IT Clients Review Them?

Nero IT Introduction

Nero IT is based in Bucharest, Romania, and offers hosting plans for individuals and businesses of all sizes.

Services and Specializations

Nero IT offers hosting products in three categories:

• Cloud hosting;
• Virtual private servers (VPS);
• Dedicated servers.

Cloud hosting is Nero IT’s equivalent to shared hosting. While no server configuration details are listed at the company website, based on how cloud hosting plans are defined, we suspect cloud hosting plans are built on a cloud of networked servers just as the name suggests.

Cloud hosting plans can be used to host an unlimited number of domains and subdomains, and included unlimited bandwidth, disk space, email accounts, databases, and one dedicated IP address. Plans vary based on the processing power and RAM allocated to the account, as well as the number of processes that can run concurrently.

cPanel and Softaculous are available to all cloud hosting customers.

Generously-sized cloud hosting plans are offered to hosting resellers. Reseller accounts include all of the features of standard cloud hosting plans and also add-on WHM for server management, a hard cap on storage space, and the ability to create a limited number of cPanel accounts.

VPS accounts are unmanaged and vary based on the RAM, disk space, and processing power allocated to the account. All VPS accounts include unlimited traffic, one dedicated IP address, root access, support for SSH, and the option to choose between CentOS, Debian, and Ubuntu operating systems. VPS customers may opt to add-on server management which includes monthly server maintenance, software updates, technical support, and 24/7 server monitoring.

Dedicate server configurations vary based on server CPU and RAM. All dedicated servers include one dedicated IP address and unlimited bandwidth.

Other products and services available from Nero IT include:

• Email service for customers who do not want a hosting account;
• Domain registration and management services;
• Website design;
• Remote IT services: use Nero IT as an outsourced IT department.

Infrastructure

Nero IT servers are located in a datacenter in Bucharest, Romania.

Uptime Guarantee

All hosting products are provided with a 99.9% uptime guarantee backed by a service level agreement. The terms of the SLA stipulate that if downtime exceeds what is permissible under the uptime guarantee, reimbursement will be provided for the prorated value of downtime plus a 20% penalty.

Support and Customer Service

Nero IT’s support department can be reached via email or by submitting a ticket through an online ticketing system. A phone number is also provided but is not toll-free. It is unclear if the number is for sales inquiries only or if technical support is also available over the phone.

No information is provided about the support department’s hours of operation, typical response times, or the languages spoken by support staff. The company’s website is in Romanian, suggesting support will be available in Romanian.

Billing and Payment Policies

Monthly, quarterly, semi-annual, annual, and biannual billing cycles are available. However, no discount is offered to customers who select an extended billing cycle. Payment of fees is calculated in Euros, and major credit cards and PayPal are accepted. A 30-day money back guarantee is extended to all new customers.

Summary

Nero IT offers a standard slate of hosting products ideally suited to customers based in Romania and to websites aimed at reaching a Romanian audience.