Rootaxcess In 2018: How Would Rootaxcess Clients Review Them?

Rootaxcess

Rootaxcess is a Chicago-based enterprise cloud hosting. The company itself was founded in 2009 by a couple of IT and Telecoms geeks who wanted to use their extensive experience in Enterprise IT to develop a ‘pay as you go’ hosting solution that truly met the needs of each individual customer. And by offering SSAE 16 Type II Datacentres from their base in downtown Chicago, Rootaxcess can deliver.

Via their Cisco powered network, Rootaxcess is now certified as Microsoft Gold partners and VMware partners as well as a Dell Registered Partner, Veeam Server service provider and NetApp Gold Partner. But it is its flexible attitude to costing and its extensive industry experience that separates Rootaxcess from the rest.

Services and Plans

Rootaxcess offer a solid group of core products from Cloud Servers and Virtual Datacenters through to Private Cloud Hosting, Managed Hosting, Dedicated Servers and Colocation Services. Each option offers a differing level of functionality, performance and customization, but all still maintain a key eye on flexibility in costing structure and high-quality provision.

The Dedicated Server package from Rootaxcess offers a three-tiered option which ranges from 8GB RAM DDR3 in the Power program, through to 16GB RAM DDR3 in the Power Pro package and, at the high end, 16 GB RAM DDR2 for Power Performance Pro customers.

Each offering uses cPanel for both dedicated hosts and virtual machines which are all compliant with MS Windows Server 2008, R2; Red Hat Enterprise Liux 5.x and 6.x as well as Cent OS 5.x and 6.x.

Cicsco ASA 5505 and Cisco ASA Secure Plus firewalls are used across the board which supports MSSQL 2008 Enterprise, Standard, Web and Work Group edition databases as well as MSSQL 2012 and MySQL Linux.

TotalTech offers a fully managed service to all Rootaxcess customers which incorporates extensive management, automation and monitoring.

Within its offering, TotalTech provides anti-virus installation, review and maintenance as well as configuration and deployment of all Microsoft patches. The service offers an extensive range of pre-created scripts which both manage and monitor regular tasks as well as ongoing checks and reviews to ensure full operations capability and the ongoing maintenance of up to 750MB of free space at all times.

SNMP monitoring is used to bring together the management of all network devices within the TotalTech service; with alerts provided whenever there is an issue; accompanied by information from the knowledge base to help resolve the issue.

Support and Customer Service

All Rootaxcess customers gain access to a 24/7/365 telephone support desk which is manned by highly experienced individuals based in the Chicago offices who all have a deep understanding of Enterprise IT. Furthermore, the company offers full access to a comprehensive knowledge base which is populated by experienced individuals with over 7 years of NDC experience under the TotalTech umbrella.

Security and Backups

Rootaxcess prides itself on being able to offer an Enterprise-class backup service that protects against data loss in a disaster situation.

The systems uses Asigra software and is available at 3 scalable levels depending on the size of the compressed data stored. This is military grade security based on an AES-256 Disk Safe encryption which offers all customers a Bare-metal restore.

Even laptop users can back up their system from anywhere in the world, where an internet connection is available, giving total flexibility to all users. But like everything at Rootaxcess, this is an optional extra which does need to be added to your total package.

Billing and Payment Policies

One of the key differences between Rootaxcess and many of its competitors is its flexible attitude towards payment. The development of the ‘Pay as You Go’ option means you pay only for the services and products that you actually use. Monthly subscription fees are billed in advance, while usage fees are billed in arrears to ensure complete accuracy. But it is essential to add the cost of all the individual elements of a Rootaxcess package together to gain a picture of the total price.

Payments can be made with most major credit cards, but late payments do accrue a 1.5% per month for any arrears.

Conclusion

The factor that most stands out when it comes to Rootaxcess is its flexibility.

Yes, Rootaxcess are able to offer fast, secure and highly reliable Enterprise hosting with full-time telephone support, but that just puts it on par with many of the other Enterprise Cloud hosting solutions available in the US. However with the flexibility in their offering and the ‘pay as you go’ facility which means you never have to pay for services or server space that you don’t want; Rootaxcess offer scope for companies of all sizes and budgets to stop worrying about the costs of IT and start focussing on the benefits of using such a system. And that is why we would always say Rootaxcess is worth a second look.