SiteGround Reviews of 2021
Disclosure: Your support helps keep the site running! We earn a referral fee for some of the services we recommend on this page. Learn more
Our Verdict: Outstanding Overall Host
SiteGround is best known for their advanced technology, innovative solutions, and feature-rich plans. Overall, they provide premium service at a great price.
Also, SiteGround has a client satisfaction rate of 98%, and they’re officially recommended by both WordPress and WooCommerce.
Over 3,000 of our users have reviewed SiteGround, and they’ve essentially given this provider a perfect score. SiteGround’s service quality, features, value, and support are all excellent. In fact, SiteGround has been our community’s #1 overall hosting choice for the last three years.
Below, we’ll go over everything else you need to know about this hosting provider. And you can save up to 63% on all plans by clicking on any of our discount links in this review.
SiteGround Overview
SiteGround was founded in 2004. They’re based in Bulgaria, where they have two offices. They also have an office in Madrid, Spain.
With six datacenters and over 2.6 million domains hosted on their servers, SiteGround is now one of the largest independently-owned companies in the hosting industry.
SiteGround offers many different types of hosting services, including shared, WordPress, and cloud hosting plans. They’re well known for their customer support, and they get better user reviews than just about any other hosting provider.
Pros and Cons of SiteGround
Before we go into more detail, let’s take a look at the main advantages and disadvantages to using SiteGround:
Pros:
- Officially recommended by WordPress
- Extremely fast servers
- High uptime rate
- Award-winning 24/7 support
- Extensive library of self-help material
Cons:
- No free domain name
- No dedicated servers
SiteGround Hosting Plans
As mentioned above, SiteGround offers everything from shared hosting to cloud hosting to dedicated servers. Let’s review each of these options in detail:
Shared Hosting
Shared hosting is the battleground where all the best hosts compete for your attention. That’s because it is the most popular type of hosting, as only particularly large or demanding sites require cloud/VPS or dedicated hosting.
SiteGround has done exceptionally well in the shared hosting market, distinguishing themselves from their competitors. They’re able to offer ultra-fast speeds by combining Google Cloud Platform with their own performance optimizations.
Also, all of their shared plans include the following features:
- Content Delivery Network (CDN): SiteGround uses the Cloudflare CDN to store copies of your website all over the world. This speeds up page delivery to people located far from your base web server. Essentially, this feature gives you access to hundreds of additional datacenters at no additional cost.
- Let’s Encrypt Secure Socket Layer (SSL): An SSL certificate provides many benefits to your site. They’re a sign of trust to your users, and Google gives SSL sites a minor ranking boost. Also, they’re all but required for e-commerce sites.
- WordPress Starter: WordPress is an excellent platform, but there are so many options for your site that it can be overwhelming when you’re just starting out. With SiteGround’s WordPress Starter wizard, you’ll be able to set up and launch your site more quickly.
- WordPress Migrator: This plugin makes it especially easy to migrate your WordPress site from another hosting service to SiteGround.
- Unlimited Email Addresses and Databases: You may be surprised at how many email addresses you end up using for your site: you could have one for your blog, another for sales questions, yet another for your newsletter, etc. And most web applications use a database, so it’s good to have plenty of them.
- SSH Access: Most website owners won’t need this feature. But if you plan to do any development, it’s critically important.
- 30-day Money-back Guarantee: With this guarantee, you can try out SiteGround for weeks without making any financial commitment.
SiteGround offers three different shared plans: StartUp, GrowBig, and GoGeek.
In addition to the features that are included with all of their shared hosting packages, the GrowBig plan includes SuperCacher, SiteGround’s own caching system. This allows static and dynamic web pages (as well as database queries) to be cached for quick delivery to users.
The GrowBig plan also allows you to host unlimited websites on your account, and it includes free site migration. Other features include on-demand backup copies and developer tools for staging and collaboration.
Upgrading to the GoGeek plan would provide you with access to priority support. Your requests will be sent to SiteGround’s most experienced tech support staff.
Finally, the GoGeek plan provides greater speed and computational power by having fewer websites hosted on your server and using ultra-fast PHP.
WordPress Hosting
SiteGround offers a special set of shared hosting plans for WordPress users. It’s mostly the same in terms of visits, disk space, and features. The biggest difference is that WordPress is installed for free.
Another difference is their bot protection system, which is powered by SiteGround’s own artificial intelligence algorithm. When this system was switched on, I noticed a remarkable reduction in the number of alerts from my WordPress security plugins.
This system prevents the vast majority of brute force attacks on the WordPress login screen, and it does a good job of detecting malicious login attempts. SiteGround is also one of the few hosts that proactively patches vulnerabilities before security updates are released.
It presents a Captcha challenge to any suspicious user; any genuine user that successfully completes the Captcha won’t be blocked again. And it continually adapts to new threats.
This kind of technology is increasingly important for tackling the millions of unauthorized login attempts that webmasters have to battle.
WooCommerce Hosting
Another variant of shared hosting is SiteGround’s WooCommerce hosting. If you are planning to start a WooCommerce site built on WordPress, you should look into these plans. However, you will almost certainly want to use the GoGeek plan, as it is the only one that’s PCI compliant.
Cloud Hosting
For high-demand websites, SiteGround offers four cloud hosting plans: Entry, Business, Business Plus, and Super Power.
All of these plans provide 5 TB of monthly data transfer. Even the Entry plan is extremely powerful, as you can see in the following table:
| Plan | CPU Cores | RAM | Disk Space | Price (monthly) |
|---|---|---|---|---|
| Entry | 4 | 8 GB | 40 GB | $100 |
| Business | 8 | 12 GB | 80 GB | $200 |
| Business Plus | 12 | 16 GB | 120 GB | $300 |
| Super Power | 16 | 20 GB | 160 GB | $400 |
The biggest advantage to these plans is data redundancy and the ability to easily scale your resources — you can manually adjust your resources at any point, and you can choose to have your resources scaled up automatically during traffic spikes.
Reseller Hosting
Reseller hosting allows businesses to create additional revenue streams by adding web hosting to their services. You could also set up your own web hosting business using these reseller plans and white label everything, so your users wouldn’t ever see the SiteGround brand.
SiteGround’s reseller prices start at $9.99 per month, and all of their reseller plans allow you to host an unlimited number of customers.
Save big on our #1 rated host
Our readers can currently save up to 63% on SiteGround’s fast hosting. Use this exclusive discount link to get the best deal available.
Control Panel
In 2019, SiteGround replaced cPanel with their own in-house developed Client Area and Site Tools.
These new interfaces make it even easier to manage your sites. They were built using REACT as a single application, which allows you to work faster and make changes to your sites through any device.
The Site Tools update is especially helpful — with your features and reports now organized around topics such as speed and security, you’ll always be able to quickly find what you’re looking for.
Customer Support
SiteGround provides 24/7 customer support. They respond to queries from customers in English, Spanish, and Italian, and their website is localized for nine territories.
You can reach them through live chat, ticketing, and phone support. They promise to send an initial response to queries within 10 minutes.
In my experience, they do meet this promise. It sometimes takes longer to get the issue resolved, of course. In most cases, issues have been completely resolved within a few hours, even if they’ve been passed to multiple tech support operatives. And while you wait, you are always kept updated.
SiteGround Infrastructure
SiteGround is one of a small group of web hosts that allows shared hosting users to choose where their datacenter is located.
They have datacenters in Chicago, the UK, the Netherlands, Frankfurt, Sydney, and Singapore. Remember, for optimal performance, you should choose the datacenter that is closest to your primary visitors.
This infrastructure is truly top-of-the-line. They use multiple power feeds to prevent electricity outages, and they use multiple carriers to ensure uninterrupted network connectivity. Overall, SiteGround’s datacenters offer high availability, low latency, and reliability.
Hosting Performance
In my testing, SiteGround consistently exceeds their uptime guarantee of 99.9%. In fact, for the 12 months of data I have, they averaged 99.995% uptime ― just over two minutes of downtime per month.
Server Response Times
Their response times are also very good: they were usually below 500 ms and often under 400 ms, with an average of 431 ms.
This was much better than several other hosts we’ve tested, including GoDaddy and Bluehost.
Uptime Guarantee
It is extremely unlikely that you will collect on SiteGround’s 99.9% uptime guarantee. For one thing, their uptime numbers are excellent. For another, they measure their uptime yearly (most hosts that offer a guarantee measure it monthly).
In case you do experience downtime of more than 0.1% annually, you’ll be compensated as follows: one month of free hosting for uptime between 99.0% and 99.9%, and then another month free for each percentage point below that.
If you feel like you’ve outgrown your hosting plan, your first step should be to upgrade to the GoGeek plan. If that isn’t enough, check out cloud and dedicated hosting.
Other Hosts to Consider
While SiteGround is certainly an excellent hosting provider, here are some other options you may want to consider for your site:
Bluehost
Bluehost specializes in WordPress hosting ― in fact, they were the first official WordPress host. You might want to stay away from their Basic plan, because it is limited in things like email accounts.
But they are an excellent host, especially for users on a budget.
InMotion Hosting
InMotion Hosting is a lot like SiteGround. They offer a full range of hosting types with generous disk storage and unmetered bandwidth.
They are also known for their great support.
A2 Hosting
A2 Hosting specializes in hosting for developers. But they are also an exceptional general hosting provider with solid servers, plenty of features, and low prices.
WP Engine
If you want managed WordPress hosting and you don’t feel comfortable using cPanel and FTP, WP Engine might just be the perfect host for you ― it is a little pricey, though.
Most Popular SiteGround Alternatives
Starts at:
$2.75
per month
(Billed as $3.95 Per Month) ⓘPrices in are approximate, based on current exchange rates. The host will likely charge you in USD, or at a different exchange rate.
Usual price: – Get % off!
Starts at:
$3.92
per month
(Billed as $3.95 Per Month) ⓘPrices in are approximate, based on current exchange rates. The host will likely charge you in USD, or at a different exchange rate.
Usual price: – Get % off!
Starts at:
$2.75
per month
(Billed as $3.95 Per Month) ⓘPrices in are approximate, based on current exchange rates. The host will likely charge you in USD, or at a different exchange rate.
Usual price: – Get % off!
Save big on our #1 rated host
Our readers can currently save up to 67% on SiteGround’s fast hosting. Use this exclusive discount link to get the best deal available.
SiteGround Review Conclusion
SiteGround is an exceptional web hosting provider. In my experience, they are impressive in all aspects of web hosting, such as uptime, support, speed, and technical capability.
The plan you choose will affect performance and speed to some degree. But when I’ve talked to SiteGround users, I’ve found that all plans perform well in terms of uptime and features.
The customer service you get is great across the board; customers on the cheaper hosting plans appear to experience the same quality of support as those paying more (although those with the GoGeek plan may be served faster).
SiteGround is definitely a host that any serious website owner should consider. Are they the right fit for you? Head over to SiteGround and decide for yourself.
Edited with additional material by Frank Moraes.
About Claire Broadley
Claire has been creating websites for over 20 years and has been using WordPress for over ten. She is an expert in web hosting, design, HTML, and more. She lives with her husband and son in the United Kingdom.Connect with Claire
SiteGround Frequently Asked Questions
- If SiteGround is based in Bulgaria, will my website be slow for visitors in the US?
No. SiteGround gives you a choice of datacenter locations, so you can choose the one closest to your customers. You can also set up their free Cloudflare CDN to ensure that your site loads quickly.
- What’s the difference between Let’s Encrypt SSL certificates and a paid SSL certificate from another authority?
SiteGround’s free SSL certificates come from Let’s Encrypt, which provides trimmed-down versions of the SSL certificates you buy from third parties.
In short, these free SSL certificates are just validated on your domain, not your company data. They’re fine for basic security. But if you’re running an e-commerce store, you might want more advanced features, which means paying for an SSL certificate.
SiteGround offers an upgrade to Wildcard SSL or EV SSL, which are more suitable for medium to large businesses that need additional features. You can purchase either of these from your User’s Account dashboard once signed in.
- Do I have to use WordPress on SiteGround?
No. SiteGround has optimized their service for WordPress, but you can use any application that is permissible, such as the ones they provide as 1-Click installs. That includes alternative CMSs like Joomla and Magento. You can also use SiteGround’s site builder to create your website quickly.
- Is there a money-back guarantee?
Yes, there is a 30-day money-back guarantee. You can cancel your service within the first 30 days and receive a full refund.
The money-back guarantee does not cover cloud or dedicated hosting, and there are some restrictions on reseller plans. You must raise your request through the User’s Area to claim your refund.
- Which payment methods does SiteGround accept?
SiteGround accepts payment by Visa, Mastercard, American Express, and Discover. Payments must be made for one, two, or three years of service.
- Will SiteGround back up my website?
SiteGround stores 30 backup copies of your website at any time. You can restore any of these for free.
- How does SiteGround keep their web hosting accounts secure?
SiteGround isolates shared hosting accounts from each other, which prevents malware from spreading from one shared hosting customer to the next. The company has also rolled out more than 800 custom firewall rules to prevent malicious hacks.
You should still take measures to keep your website safe from hacking, including using a strong password for your account and taking advantage of their automatic updates for WordPress and Joomla.
- Is Windows hosting available?
SiteGround offers Linux hosting only. They do not offer Windows hosting.
- What control panel does SiteGround offer?
All plans come with cPanel. There are no extra fees for cPanel on any plan. Dedicated and cloud hosting plans also come with WHM.
- Does SiteGround offer VPS hosting?
SiteGround provides cloud hosting instead of VPS hosting. Cloud hosting offers very similar specifications to VPS hosting, with the ability to scale up your plan on-demand. All cloud hosting packages are fully managed.
- Which programming languages does SiteGround support?
SiteGround supports many scripting languages, including Perl, Python, Ruby, and PHP 7.
- Which version of Linux will I get on my dedicated server?
SiteGround uses Apache/Nginx on CentOS for their dedicated servers.
SiteGround Reviews by Our Community
Overall Rating from 3,227 Reviews by SiteGround Customers
| Support | |
|---|---|
| Quality | |
| Features | |
| Value |
Most Helpful Reviews
Rich Austin richaustinmusic.com
Oct 01, 2018
Amazing technical support. The best. Every support agent I speak to knows their stuff and they are always on hand.
I’m a complete layman when it comes to computers and they teach you as well as being extremely polite, fun and helpful. Highly recommended, so no need to look any further 🙂
Kath Dawson digitalacademycollective.co.uk
Jun 17, 2017
I have used Siteground for years, both as a previous agency owner, and now as a consultant. I am absolutely confident that if I get stuck with an installation that live chat tech support will get me up and running. They have honestly never failed to solve a problem. Always willing, polite and incredibly helpful I find the support staff a delight to deal with.
David Wright surreywebdesigns.com
Jul 01, 2019
Tried all three wordpress recommended hosting and SiteGround is the best. We are just transferring the last of 10 websites hosted on BlueHost (1 of3 recommended) to SiteGround. The other hosting companies are much slower websites, constant issues, the SiteGround speed optim plugin does everything we were trying to do with 3 other 3rd party plugins.
Customer service is far better. Just overall the whole experience is flawless compared to the other 2 companies (BlueHost & HostGator). Massive thanks to Antonio K. for all the help today = Legend.
Karen Neumann websavvystudio.com
Dec 04, 2018
I was nervous about a major WordPress release (5.0 Gutenberg) and the auto update feature, so I contacted support. Wow, I was thrilled to hear that they already had it under control and were extending the auto update timeframe for this release. SiteGround rocks because as a web developer they make my job easier! Support is always helpful and pleasant to work with – I feel like I have a team working with me.
Steve Albin steve-albin.com
Nov 13, 2018
I switched from another ISP where I was managing about a dozen small websites for friends and acquaintances. I have found the support to be prompt and helpful. I have submitted tickets and used the live chat – both work well for me.
My sites are running faster. I’m very happy to have made the switch.
Zoe Zuniga mindbodycopy.com
Oct 19, 2018
They are very easy to work with. I switched from BlueHost when it became a big conglomerate. You get all the same features but much better support.
I have had a very easy time transferring my WordPress site over from Bluehost. I also transferred my domain names and set up two more WordPress sites and several subdomains easily. When I have had questions they are helpful and quick to get to me in the chat. There have been no long waits and I have been with SiteGround for almost a year.
Rodrigo Cuadra vitalpbx.org
Sep 27, 2018
My service ends on October 26, 2018, you sent me a billing notice in which you raise to US $ 34.94 a month when I was paying 11.95, for this reason I will not renew the service, I will move to another hosting. Thank you very much. The price is to hight. The price is to hight.
Sherri Colon
June 2, 2019
I have used a few different website hosts and SiteGround’s service is by far the best. I do use the knowledge base, but usually the questions I have are fairly unique. Whether it is a phone call or a chat, I receive excellent help in a timely fashion. I am using their WordPress product. The site isn’t very complex and it’s for a nonprofit, so there isn’t really a budget for a developer. This is the perfect solution and I highly recommend SiteGround.
SHEILLA DINGUS
September 5, 2019
I just signed up tonight and am in the process of having my site moved. It was down for most of the day with my old host, so it’s really nice to read that someone in a position similar to me is having a great experience.
Tracy Gum
September 14, 2019
Sheilla hope everything went well with swapping over to siteground
I swapped over a few years ago and the great thing about them is I have to remind myself who I am with unlike some others previously.
The good thing about that is that i never have issues with siteground. The only issues i ever have are the ones of my making LOL I mess up from time to time with tinkering with things I shouldn’t LOL
the folks here fix my messes every time very patiently.
Sean McMahon
June 4, 2019
Tsacho was polite, helpful and thorough in his assistance. What more could I ask for. Thank you Tsacho and Siteground 🙂
R1Law
June 10, 2019
I’ve moved over from a different hosting company that had great reviews, and my experience there was good (A2Hosting), but the level of service at SiteGround is above and beyond great. Site migration went smoothly, email accounts configured perfectly (this is for 13 sites) and speed is on shared hosting account is excellent. Chat support is superior to anything I’ve experienced. The only reason I need the help is normally because I’m implementing something that is beyond my expertise on the server side. Highly recommended to users that know enough to get into trouble but not enough to drop into configuration files.
Steph
July 6, 2019
Totally relatable, and definitely agree to this!
Sherrie
August 9, 2019
Re: “Chat support is superior to anything I’ve experienced.” – Totally agree. You can tell they have true pride and dedication (in addition to expertise) in what they do. It really shows.
I also love the layout of the live chat – you can see a photo of the person you’re talking to, and they have a star rating showing how other customers have rated them. There’s also a short bio.
Teo
June 11, 2019
The Siteground customer support it’s probably one the best when we talk about Hosting support,fast 24/7 and all the people are very professional.In this review I want thank you Roisin G. for her quick help
Gualberto Magallanes
June 13, 2019
Siteground provee excelentes productos y servicios y sobre todo un servicio de postventa muy bueno.
La atención es de primera.
Lo recomiendo!!!
Arun Kumar
June 18, 2019
Siteground has more qualified tech support staff than Bluehost from my experience.
Ronn Loy
June 27, 2019
Having used both webhost, I couldnt disagree more. The service quality of Siteground support teams beats Bluehost with both hands down and both eyes closed.
Its hard to leave Siteground if they keep up such great support quality.
Danny R Kellogg Sr
June 20, 2019
SiteGround is awesome! I’ve worked with multiple hosting servers over the past 30 years, and none can come close to the excellent tech support and service I have received from SiteGround. Thank you all!
JC Tambeau
June 22, 2019
As always I have great things to say about SiteGround – today Dzhanan H looked after my support concerns and she was the awesome – very friendly and very helpful – I appreciate her help and would like to say it is people like her that make your company what it is today. 🙂
Tamara Laschinsky
June 25, 2019
Siteground is great and loving your customer support!
Gleb
June 27, 2019
Fixed all the issues in the shortest amount of time! Best Service 2019
Koichiro
July 1, 2019
All your support staff members are always helpful and attentive. That is why I have been using SiteGround for years.
Jack McCullars
July 2, 2019
Not perfect, but they are close and their tech support is the best I have experienced with a web hosting company.
Jean Marc Brissat
July 2, 2019
Siteground has allowed me to take my web development business to the next level. The fact that I can concentrate on designing and publishing while trusting Siteground to handle any technical aspect has really been a dream come true… The live support people are top notch and I highly recommend Siteground’s services!
Marco Aurelio Cutrufo
July 4, 2019
perfect! This is my favourite provider.
High quality, fast, safe and helpful.
Tha key feature of SiteGround is the support 24/7 that is always ready and professional.
Many times the solved all the problems helping me for anything.
I appreciated the time with them for me and my customer
Walter Hunt
July 5, 2019
I have had other hosting websites in the past 15 years along with SiteGround and no one tops their support team of the 100% up time, they will keep you site online all the time. Thanks SiteGround.
John Carlisle Swaringen
July 6, 2019
As a developer I’ve used many different hosts for clients over the years. Siteground has the best feature set for the money you could find. Their support Staff is amazing. I will probably make my clients switch to Siteground because they are so good at support.
Colin Lynch
July 13, 2019
Best ever hosting provider! Support is excellent with typically fast response time and explanations of how and why an issue arose rather than a simple ‘It’s fixed!” Saved me so much time and helped avoid having to rebuild my site.
Nai Thy Wonna
July 14, 2019
Thank you SiteGround. You are very helpful and your service are great. Hosting speed very fast, your teams are very helpful and friendly.
mcjohnlj
July 15, 2019
Perfect hosting with fantastic good tech support. Chat support is my favorite and never had to wait longer than 1 – 3 minutes!
Great hosting plans with a lot of freedom n your server. Plus, have you seen the price?
For any E-commerce, drop shipper looking for hosting here is your home for your store!
Roger Garlin
July 19, 2019
Quick, courteous, knowledgeable, helpful – I could go on; let’s just say, everything I’ve encountered to far about SiteGround is flawless. Thanks a gazillion, guys!
Mike Barlow
July 20, 2019
Your support people are extremely helpful, responsive, and courteous. They don’t just answer your question or solve your concern, they also give you a variety of useful options so you can make decisions from an informed perspective. I have had experience with the support departments of several web hosting companies, but SiteGround is by far the best!
Luca
July 22, 2019
Stefan D. from support
Is the greatest guy you will ever meet. you know that he will always be there for you even if he’s at the darkest moment, he will simply put on a smile and support you for whatever it is needed. although he makes other people happy, hes own life isn’t perfect its self, but he doesn’t get that in the way when helping others, he is a true hero and if, not the one we deserve but the one we need .
Roberto Vázquez González
July 26, 2019
With no doubt, it’s my go-to hosting for any PHP development, website hosting.
It’s always up, their CPanel provides anything you would need for your website, you can create backups of your full site (including the databases) and the best is their terrific support’s ?.
I always recommend it for any wordpress, drupal, grav or php development ?
Nathalie
July 31, 2019
The tech support is fantastic. My questions were answered and the solution was provided quickly!
russell ventura
August 5, 2019
Siteground’s initial cost was acceptable, but over the time of the 1 year contract the performance of the hosting dropped where I used to be able to run independant backups, but continued to face performance and resource issues with a small site and subdomain hosted.
When I got the renewal which was 100% more than the initial cost, I decided to move to another host which offered more resources for a lower cost.
I used siteground’s support which I always found to be very good. This was the best part of the contract.
Today, i received an automated renewal (even though I had disabled it) which was 15 days early. When I contacted siteground, they said it was clear in their small print that this is how they operate. I was not expecting this, and it placed me in a financial problem. After chatting to an operator and supervisor, they have refunded my account, but this may take several days. This made me very unhappy, and I will no longer use or recommend siteground on this basis alone.
Their support, and operators are always polite and professional, but their costs and how they handle billing is too much in favour of siteground and not their customers. They should reconsider this as its a very competitve market providing hosting.
Shane C.Rodrigo
August 11, 2019
I cannot rate SITEGROUND highly enough!
I spent hours doing my due diligence. Reading review after review on the PRO’s and CONS of each Hosting Company.
The ease of navigation through the backend is fairly simplistic. Even if you are not that Tech savvy like myself.
But if you are still none the wiser? Then the expedience and level of competence to which the SITEGROUND SUPPORT TEAM attend to your matter, is not only reassuring. But is what you would only EXPECT when you put YOUR BUSINESS into the hands of a Hosting Company.
I do not hesitate in recommending SITEGROUND to fellow colleagues or friends looking to start up a new venture.
Thanks to the many CSO’s I have fired questions off to around the clock!
PLEASE KEEP UP THE GREAT WORK!!!! It’s what sets you apart from the OTHERS!
Regards,
Dave Tease
August 22, 2019
After researching Web hosts, I kept coming back to Siteground as the best organisation to work with. When you can host anywhere in the world, you’ll realise they are the best.
Period.
Uptime is the best, support is the best, and usually any issue is fixed within minutes.
Dana Jensen
August 30, 2019
We bought a website and in turn inherited Siteground as the hosting company! We have been using it for a month now and I’m very happy with the tech service. I’ve had some hiccups with my site but Siteground has been very helpful in fixing the problems quickly! Everyone has been so friendly! Love it!
Marko
October 14, 2019
I’m glad to hear about your uplifting feedback regarding SG’s customer support, Dana.
I’ve had a similar experience with SiteGround’s support throughout my time with them as a client. Having purchased my first plan with them 2 years ago, I remembered the support as excellent and rapid in speed. Upon my return to SiteGround in recent months, I still can’t fault their service.
What are your thoughts about their hosting account dashboard?
Stephen Scalese
September 18, 2019
I designed and managed by simple WordPress site for several year. Without notice the hosting service I was using went silent and I couldn’t contact them at all. I decided to go with the top-level service, but unfortunately I wasn’t a top-level ($) client, so I got where for weeks. Finally, after many requests it finally refunded my money. SiteGround has been refreshing but it’s still taken awhile to get things moving because my old hosting service was completely unresponsive. SiteGround techs found ways around this stonewall, and the road forward is smoothing out. I would still request that a way be found to translate tech terms, like DNS server, FTP/ MySQL, FTP, the hosts file, MX records, A record, etc. My email accounts are still not migrated to the new server and are a pain to use. But over all, given the fix I was in, the customer service has been excellent.
Paul J Gourhan
September 23, 2019
Siteground has fair pricing and excellent customer service! I have several sites with them and every time I had a problem or question they were there to help. Their support people were knowledgeable and always went above to help me. They are my only hosting company from now on.
Joseph Leonard
September 28, 2019
There is no Cpanel. Instead, you must use their SiteTools which does not have all the Cpanel features and is very hard to navigate. I am sorry that I recommended my client to host with SiteGround as it is making my job as a web developer that much harder.
Jill
October 7, 2019
I have no idea what I am doing when it comes to making a website, and I have done almost everything on my own, but there have been two things I have really been stuck on and the live chat has been so helpful and spent the time to actually help me and not try to rush me to end the chat. Very happy with my choice
David Longstreet McCreary
October 7, 2019
Tsacho provided excellent, fast, perfect service today. As always with Siteground. NEVER before in 25 years of working with a hosting company have I been able to submit a question for support and leave the window open, just hit refresh in a minute or less, and have the answer. Your support for me is priceless. Just extraordinary. THANK YOU.