Timeweb In 2018: How Would Timeweb Clients Review Them?

Timeweb Introduction

Timeweb is a Russian hosting service, based in St. Petersburg. They cover all the major areas of hosting, from simple, single-website packages to dedicated, professional servers.

Services and Specializations

Timeweb offers 4 shared hosting packages, which are ideal for company websites, personal sites, blogs, forums, or small web applications, such as photo galleries. All plans include unlimited traffic, unlimited mailboxes and domains, webmail, automated backups, a custom control panel designed for speed and convenience, site transfer assistance, and a free domain with annual payment. Higher tier plans include more disk space, support for additional sites, and additional databases. Top tier plans include unlimited databases. Additional sites, storage, and databases are also available for a fee. If you need additional security, SSL certificates are available and includes a dedicated IP address.

If you are just looking to host a simple website, they also offer a website builder plan, which supports a single website with unlimited space, unlimited mailboxes, and the use of a simple website builder with over 150 templates. The site designer supports embedded html, photo galleries, maps, embedded music, and social media integration.

Specialized hosting is also available for the CMS, 1C-Bitrix. These packages offer similar features to their shared hosting plans, but are more expensive, include premium support, and the top-tier plans include considerably more disk space and site allowances.

If you are looking for a virtual private server (VPS), you can custom-build your own system, specifying the RAM and storage capacity, and selecting your own OS. They offer 6 different Linux distributions, 2 Windows options, or FreeBSD. VPS servers can be upgraded or downgraded at any time to provide more or less CPU cores, RAM, storage, or internet speeds. All of their VPS plans include a dedicated IP address and a free mobile app to manage basic server settings. For an additional monthly fee, you can also add more disk space, an additional IP address, larger email capacity, server backups, and SSL certificates. All VPS services are self-administered.

They also offer 3 levels of dedicated servers. All dedicated servers include unlimited sites, mailboxes, domains, sub-domains, and databases. Servers are connected to 100Mbit networks with guaranteed rates of 10Mbit/s, and faster networks are available for an additional fee. Plans vary by CPU, RAM, and SSD storage capacity. Additional resources can also be purchased individually. If you are not comfortable managing your own server, administration services are also available for an additional cost.

Infrastructure

Timeweb hosts their servers in two datacenters in St. Petersburg. Both datacenters were built to the highest international standards for safety and reliability. They feature UPS power with redundancy, 2 independent power sources, backup diesel generators, and redundant air conditioning. Facilities are secured by access control, video surveillance, and armed guards.

Shared hosting servers support either 1,000 customers for the lower-tier plans or 300 customers for top-tier plans, while VPS plans are set up 50 customers to a server.

Support and Customer Service

Support is available 24 hours a day, 7 days a week, including holidays, via phone, email, live chat, and helpdesk ticket. Emails are responded to within 24 hours. System issues are guaranteed to be handled within 6 hours from the time the problem is identified.

Security and Backups

Hosting plans include automatic backups; however, it is always a good idea to set up your own backup, as host-based backups are not guaranteed and may not cover enough time for long-running issues.

Uptime Guarantee

Timeweb offers a 99.9% uptime guarantee and provides compensation to customers when those SLAs are not met. Scheduled maintenance and outages beyond their control are not included.

Billing and Payment Policies

Timeweb accepts Visa and MasterCard, as well as several forms of instant payment, including Yandex, JCB, Webmoney, Qiwi, and Novoplat. They also accept bank transfers, though some limitations apply.

Conclusion

Regardless of the type of site you’re building, whether it’s a small blog for your friends and family, or a high-traffic, corporate site, Timeweb has a plan that will meet your needs. They are a Russian hosting site, and primarily focused on the Russian market, so their site and support are both in Russian. For anyone outside of the country, particularly anyone not comfortable with Russian, this probably isn’t going to be your first choice. But if you’re looking for a Russian web host, this one is definitely worth a look.

If you need a managed server, their VPS options won’t work for you. However, they do offer managed servers for shared plans and dedicated servers. And if you’re coming from another host, they provide transfer assistance, even with their lowest-level plans.