Volusion In 2018: How Would Volusion Clients Review Them?

Volusion Introduction

Founded in a bedroom in 1999, Volusion now powers more than 40,000 online stores. This Austin, Texas company encourages innovation and prides themselves on rolling out the latest tools. They boast the world’s number one shopping cart software. Stores are hosted on a fully-redundant network to maximize uptime.

Support

Volusion’s more than 450 eCommerce experts are available 24/7. You can contact support via live chat, ticketing, phone, and email. They offer onboarding coaches to help you through setting up your store. Volusion maintains a knowledge base that’s also used by support techs to answer your live questions. Support is prioritized by account type.

Features

Each of the five tiers of service has a robust set of features optimized for eCommerce websites and customer satisfaction.

• 14-day, free trial
• 99.9% uptime guarantee
• Payment card industry (PCI) and Cardholder information security program (CISP) certified
• Unlimited* product options and product photos
• Free templates
• vZoom™ product image zoom
• Soft add-to-cart; keep customer on product page
• One-page checkout
• Search engine optimization (SEO) toolbox
• Integrate Amazon and eBay selling from your Volusion store
• Coupons and discounts
• Customer reviews and real-time feedback
• Wish list
• Email newsletters
• SocialStore for selling on Facebook
• Mobile-optimized storefront
• YouTube video management
• Social sharing buttons
• Real-time performance data
• Process orders; bulk processing with Gold and Platinum plans only
• Volusion content delivery network (CDN); maximize site speed for all users
• Reseller plans and partnership options available
• Choice of payment gateways or Volution credit card processing

Pricing Packages

Choose from five levels of service with a variety of features, or contact Volusion to create an enterprise-level solution for your large business.

• Plans: Mini, Bronze, Silver, Gold, and Platinum
• Up to unlimited* products, depending on plan chosen
• Up to 40 GB data transfer, depending on plan chosen
• No transaction fees
• 24/7 Support
  • Mini plan is limited to online support only
  • Phone support included with Bronze and Silver plans
  • Priority support (priority call routing with shorter wait times) with Gold and Platinum plans
• Abandoned cart reports (except Mini plan)
• Ratings and reviews (except Mini plan)
• Newsletter (except with Mini plan)
• Phone orders with Silver, Gold, and Platinum plans
• Import/Export spreadsheets with Silver, Gold, and Platinum plans
• Customer relationship management (CRM) tool with Silver, Gold, and Platinum plans
• Daily deal and MyRewards customer loyalty program with Gold and Platinum plans
• Account manager for personal support with Gold and Platinum plans

*When hosts describe anything as “unlimited,” it is typically boundless except in cases of abuse. A user may be charged a penalty or be required to subscribe to a more robust package if they are overburdening the servers.

Pros

• ’Round-the-clock support and startup support
• No transaction fees
• Import data from previous stores via comma separated values (CSV) file

Cons

• Must purchase your own secure sockets layer (SSL) certificate
• Not a domain registrar; domain required within 30 days
• No ratings and reviews included with mini plan

The Verdict

Volusion has a long history in eCommerce hosting. Their service plans run the full spectrum of pricing and available features. They’re suitable for everyone from an independent small business to a large eCommerce site. Support has no limit, but does vary in availability by plan type. Serious shop owners know that they probably won’t find much in the way of eCommerce options from typical hosting providers. So, if you’re looking for a hosting-included site builder with the tools you really need to run your business, then Volusion is probably a good fit.