Myhosting.com is owned by SoftCom Technology Consulting Inc, which is a private company based in Toronto. Tony Yustein is the Chairman, CEO and President of the company.
Company and Services
Myhosting.com is a Canadian web hosting company that has been in operation since 1997 and currently supplies a variety of hosting services to clients in 170 countries.
Myhosting.com offers three levels of hosting plan, from basic through to professional. The basic package operates on a Linux platform while the other two offer Windows 2008 compatibility as well. Features such as Site Builder and a domain name are included so that a website can be created quickly and easily from scratch.
The company also offers email hosting and application hosting as well as a comprehensive virtual server. Here, there are a variety of different options for businesses and developers so that clients can choose the features that are most appropriate for their specific business requirements.
The Virtual Server is marketed as a greener option as each business doesn’t require dedicated equipment on the premises, this reducing the carbon footprint. This also offers a cost effective option for businesses on a budget.
There are various features that can be added to any web hosting package such as spam filtering, eCommerce and Web Log Analysis. Some of these features are free, whilst others will be charged.
The downside of not having a dedicated in-house server is made apparent when there’s a problem. That’s why web hosting companies are keen to enforce good customer service. If this slips so does their reputation.
Myhosting.com offers a number of customer support options and claims to be available 24/7. These options include phone support, email, a callback service and a comprehensive FAQ.
Server Location
The servers are located in the myhosting.com data center in Toronto.
Related Links
Official Blog – http://blog.myhosting.com
Full MyHosting.com Profile…Hide MyHosting.com Profile
I have been a shared hosting account holder for about 10 years. Over these years I have had very little need for support, so when I began suffering extended and frequent server downtimes in summer 2008 I opened a support ticket. The site server uptime is currently 99.48% which is mediocre considering the premium cost and basic features.
The ticket (#303876) opened on 08-08-2008 is to this day still unresolved. It has been marked resolved (more than once) by MyHosting despite their failure to reply to or explain the massive downtime. The server downtime ticket covers around 30 hours from May through August 2008. There have been subsequent periods of downtime.
The most recent response from technical support (by Peter M), about 5 weeks after the initial e-mails, says:
“Normally an exscalated(sic) case has a response in 48 to 72 hours. I am not sure what is being done that is taking so long for your case.
I will send a reminder to operation for follow up.”
That was over 3 months ago. It’s frightening that a host which claims 24/7 support can fail to adequately respond to a server downtime query for so many months.
I think any time/service critical hosting should stay well clear of Myhosting.com – they offer round-the-clock support acceptance but are unable to provide even the most simple support or courtesy to say they are stumped. The downtime continues and yet a “we’re still working on it” reply for an issue or query is yet to be had after 5 months of patience.