What if the real risk to your business isn’t a hacker in a hoodie, but the data trails you leave every day without noticing?
Surfshark VPN is a virtual private network for teams that live online. It offers speed, online protection, and clear pricing. It also has tools to make your work safer.
It performs well for its price. Our tests showed it had strong internet security. It has a kill switch, Dynamic MultiHop, and more.
Performance is solid for a service in this price tier. Average speed loss hovered around 21% in recent benchmarks, with WireGuard leading the way. The new FastTrack option on macOS—available at launch in Sydney, Seattle, and Vancouver—uses the Nexus network to optimize routes and can boost throughput in the right conditions.
Trust signals have improved. Independent audits, RAM-only servers, and a current transparency report support stronger online privacy practices. Pricing did climb in 2025, with the renewal moving to $79 per year after promos. Even so, it remains cheaper at renewal than ExpressVPN and NordVPN for many users.
Streaming remains a highlight. In tests, Surfshark VPN accessed Netflix, Disney Plus, Hulu, Max, and Amazon Prime Video, though occasional blocks persist and Hulu flagged VPN use on a Fire TV Stick. Real-world feedback on Trustpilot praises fast, human live chat from agents like Phoenix Harrington, Lionel Drake, Frederick Cook, Barrett Quinn, and Liam Wilson. Some users note rigid refunds after 30 days, auto-renewal friction, and periodic IP-based blocks.
For most U.S. users seeking online protection and internet security across MacOS, Windows, Linux, iOS, Android, Apple TV, Fire TV, Android TV, and routers, surf shark offers a clean interface and broad coverage. Privacy purists may consider the Netherlands jurisdiction. But the balance of features, speed, and support makes this virtual private network a compelling option.
Key Takeaways
- Consistent speeds with about 21% average loss; WireGuard performs best in tests.
- Robust feature set: kill switch, Dynamic MultiHop, split tunneling/Bypasser, CleanWeb, and rotating IP.
- Improved trust signals via independent audits, RAM-only servers, and a transparency report.
- New FastTrack on macOS uses the Nexus network for routing gains in select cities.
- Strong streaming support (Netflix, Disney Plus, Hulu, Max, Amazon Prime Video) with occasional blocks.
- Renewal now $79/year after promos—stil under many ExpressVPN and NordVPN renewals.
- User feedback highlights responsive live chat; some report strict refunds and auto-renewal friction.
What is Surfshark VPN?
Surfshark is a VPN for everyday use. It protects your online activities by routing your traffic through secure servers. This keeps your privacy safe and boosts your cybersecurity.
It has over 3,200 servers in 100 countries. You can choose from OpenVPN, WireGuard, and IKEv2 for your security needs. It’s known for its reliability and transparency, making it a top choice for U.S. users.
In 2025, Surfshark introduced FastTrack on macOS and expanded split tunneling—also called Bypasser—to macOS, while website bypassing remains on iOS. These upgrades aim to blend speed, control, and privacy.
Overview of Surfshark
Surfshark is easy to use and connects unlimited devices. It’s great for work, streaming, and travel. It uses strong encryption and smart routing to protect your data.
It offers clear security choices. Its RAM-only servers reduce data exposure. You can choose protocols for speed or protection. It also has ongoing audits and reports to build trust.
- Deloitte confirmed a no-logs audit in June 2025.
- Quarterly reports list legal requests with no user data disclosed.
- Payment options include cards, PayPal, Google Pay, and cryptocurrency.
Key Features
Surfshark has tools for real-world security needs. It offers safe browsing, ad and tracker blocking, and stable access. Here’s a quick look at its features.
| Feature | What It Does | Platforms/Notes | Value for Users |
|---|---|---|---|
| Kill Switch | Cuts internet if the VPN drops | Windows offers soft/strict modes | Prevents exposure of real IP and traffic |
| Dynamic MultiHop | Routes traffic through multiple countries | Configurable via Nexus network | Extra layer for online privacy and location control |
| Bypasser (Split Tunneling) | Sends chosen apps/sites outside the tunnel | Apps and/or websites, including macOS and iOS website bypassing | Balances speed with encryption where needed |
| CleanWeb | Blocks ads, trackers, and known malware domains | Available on major apps and extensions | Improves page load times and cybersecurity hygiene |
| Rotating IP | Changes IP periodically without dropping connection | Enabled in supported locations | Harder for trackers to build a profile |
| Camouflage Mode | Obfuscates VPN traffic | Over OpenVPN | Helps in restrictive networks and workplaces |
| Streaming Support | Optimized for major platforms | Apps for Windows, macOS, iOS, Android, Linux, smart TVs | Smoother playback with consistent speeds |
| Unlimited Connections | One plan covers all devices | Desktop, mobile, routers, and TV devices | Simplifies protection for teams and families |
| FastTrack | Prioritizes optimal servers for speed | macOS (2025 update) | Lower latency and quicker startups |
| Audited No-Logs | Independent verification of claims | Deloitte (June 2025) | Reinforces trust for compliance-minded users |
Surfshark combines encryption, privacy controls, and ease of use. It’s a top choice for those looking for a VPN that works well without hassle.
Why You Need a VPN
A VPN encrypts your data and hides your IP address. It adds a layer of privacy to activities like online shopping and remote work. For teams, it ensures secure access to apps and reduces risks on shared networks.
Using a VPN improves your internet security without slowing you down. It also helps you access content and services when you’re traveling. This leads to better online privacy and a safer work environment.
Benefits of Using a VPN
A VPN protects your online traffic from ISPs, ad networks, and public Wi-Fi snoops. It uses encryption and IP masking to limit profiling. This strengthens your internet security and privacy.
- Access and agility: Enterprises and freelancers use VPN tunnels to reach tools securely and bypass location restrictions.
- Risk reduction: Surfshark offers a kill switch, split tunneling, Camouflage Mode, and RAM-only servers to reduce data persistence.
- Consistency: One account can secure multiple devices, improving cybersecurity hygiene across laptops and phones.
For eCommerce teams, a VPN isolates sensitive tasks like payment reviews and vendor checks. This isolation narrows attack paths and supports compliance efforts.
Common Online Threats
Not all VPNs are equal, and that matters for cybersecurity. The PETS study found Android VPN apps with flawed infrastructures linked to Qihoo 360. Risks included data logging, code overlap, and pressure from certain jurisdictions.
CNET’s recommended providers—ExpressVPN, NordVPN, Surfshark, Proton VPN, and Mullvad—were not implicated in that study. Yet, users should check logging policies, review independent audits, and avoid free apps that monetize data.
| Risk | Impact on Users | What to Check | Why It Matters |
|---|---|---|---|
| Data Logging | Exposure of browsing, metadata, and device info | No‑logs policy with independent audits | Supports online privacy and internet security |
| Weak Infrastructure | Shared codebases and cross‑app leaks | Provider reputation and technical transparency | Directly affects online protection |
| Jurisdictional Pressure | Compelled data access or monitoring | Country of incorporation and legal history | Key for long‑term cybersecurity |
| Free App Monetization | Ad profiling and hidden trackers | Business model and tracker scans | Undermines bypass restrictions goals |
| Server Persistence | Residual data on disk | RAM‑only servers and wipe policies | Reduces breach fallout |
Surfshark’s Security Features
Strong safeguards build trust. Surfshark combines advanced encryption with network controls. It protects your online privacy and internet security for work and travel.
As a fast and resilient virtual private network, surf shark offers top-notch cybersecurity. It’s easy to use, making it perfect for everyone.
Encryption Standards
Surfshark uses AES‑256‑GCM over OpenVPN and IKEv2, plus ChaCha20 for WireGuard. This combination provides strong encryption and works well on all devices.
Camouflage Mode makes OpenVPN packets look like HTTPS. This helps users get past strict networks and DPI. DNS leak protection also passed tests without any leaks.
All servers run on RAM-only infrastructure. This reduces data persistence and improves update hygiene. For more features, see the full feature list. It includes MultiHop, NoBorders, and CleanWeb for extra protection.
No-Logs Policy
Surfshark doesn’t collect visited IPs, browsing history, session details, bandwidth used, timestamps, or network traffic. This policy supports online privacy and follows cybersecurity standards.
A Deloitte audit in June 2025 checked the no-logs policy. The company plans to do more audits and release transparency reports. It says it gets many legal requests but doesn’t share user data.
With RAM-only servers, this policy limits exposure. It’s great for using a virtual private network at home, on public Wi-Fi, or while traveling.
Kill Switch Functionality
The Kill Switch is available on all platforms. It stops data exposure if the VPN drops. On Windows, you can choose a soft mode or a strict mode that blocks all traffic until the tunnel is active.
Recent tests showed the Kill Switch works well across devices. It’s more reliable than before. This control adds a final layer of protection when switching networks or waking devices from sleep.
These controls—encryption, verified policies, and a reliable Kill Switch—make surf shark a practical shield. It secures your daily workflows without slowing you down.
Device Compatibility
Surfshark apps work on major platforms in the U.S. They aim for consistent protection and privacy on all screens. You don’t need to learn new interfaces. The VPN setup is quick, and settings are the same on phones, laptops, TVs, and routers.
Devices perform well with Surfshark, thanks to fast connections and stable sessions. Use WireGuard for speed. Keep the kill switch, CleanWeb, and Bypasser ready for travel or remote work. These features help keep your workflow secure on any network.
Supported Operating Systems
- Windows and macOS: Full-featured Surfshark apps with protocol selection and robust VPN controls.
- Linux (GUI): Streamlined client for Ubuntu-based distros with essential privacy tools.
- iOS and Android: Mobile apps tuned for speed and battery, built for steady online protection on the go.
- Apple TV, Fire TV, and Android TV: TV-native clients designed for streaming with simple remote navigation.
- Routers: Firmware and manual setups extend online privacy to every device on your network.
Feature parity is strong. Split tunneling via Bypasser works on iOS (website exclusions) and macOS (websites and apps), which is rare after Apple’s 2020 changes. This flexibility helps route banking or local services outside the VPN while keeping the rest encrypted.
Installation Guides for Each Device
- Windows and macOS
- Download from Surfshark or the Microsoft Store/Mac App Store.
- Sign in, pick WireGuard, enable the kill switch and CleanWeb.
- Use Bypasser for split traffic; set Dynamic MultiHop if you need extra layers.
- Linux (GUI)
- Install the official package, authenticate, and select the nearest server.
- Enable auto-connect for reliable starts on boot.
- iOS and Android
- Install from the App Store or Google Play.
- Choose WireGuard, toggle the kill switch, and add trusted Wi‑Fi networks.
- Set Bypasser for apps or sites that must stay outside the tunnel.
- Apple TV, Fire TV, Android TV
- Get the app from the device store and sign in.
- Select the closest U.S. server for stable streaming.
- Routers
- Follow the model guide, import VPN configs, and connect once for whole-home coverage.
- Unlimited devices benefit at the same time under one account.
On macOS, if OpenVPN feels slow on New York endpoints, switch to WireGuard to restore speed. In our 2025 checks, connections were near-instant across platforms, which helps businesses keep sessions active during peak hours.
| Platform | Install Source | Key Features | Recommended Protocol | Notes for U.S. Users |
|---|---|---|---|---|
| Windows | Surfshark site or Microsoft Store | Kill switch, CleanWeb, Bypasser, Dynamic MultiHop | WireGuard | Fast logins; stable for hybrid work and travel |
| macOS | Surfshark site or Mac App Store | Kill switch, CleanWeb, Bypasser (apps and sites) | WireGuard | Use WireGuard if OpenVPN feels slow on East Coast servers |
| Linux (GUI) | Official package | Auto-connect, server favorites, core privacy tools | WireGuard | Good fit for developers and secure terminals |
| iOS | App Store | Kill switch, CleanWeb, Bypasser (websites) | WireGuard | Smooth handoffs on 5G and public Wi‑Fi |
| Android | Google Play | Kill switch, CleanWeb, Bypasser (apps and sites) | WireGuard | Stable roaming; works well for hotspot users |
| Apple TV | tvOS store | TV-native UI, quick server switch | WireGuard | Best for living room streaming setups |
| Fire TV | Amazon Appstore | Remote-friendly app, server favorites | WireGuard | Low latency for U.S. content hubs |
| Android TV | Google Play (TV) | Simple navigation, fast connect | WireGuard | Reliable for large screens and casting |
| Routers | Manual/firmware setup | Whole-network VPN, unlimited devices | WireGuard/OpenVPN | Covers all supported devices without per-app installs |
For teams and solo users alike, the breadth of supported devices and refined Surfshark apps make it easy to keep a single VPN strategy. The result is steady online protection and practical online privacy wherever work happens.
Surfshark Speed and Performance
For business users, speed and stability are key. Recent speed tests show Surfshark performs well for work, travel, and streaming. It keeps your online protection strong. The results are from February 2025, with follow-ups in August.
Speed Tests and Results
More than 200 speed tests and DNS leak checks were done. The average speed loss was 21% in 2025. This is consistent with previous years.
On macOS with WireGuard, the team saw a 17% dip in speed. This is from a ~370 Mbps line to 307 Mbps. Protocol choice affects performance.
For example, macOS OpenVPN showed a 20% loss. Windows with WireGuard had a 23% loss. Windows OpenVPN had a 25% loss. This shows how different protocols can impact speed.
One macOS OpenVPN route was slower to New York than to France or Germany. Even Australia and Singapore were faster. This highlights the importance of route optimization in any VPN.
FastTrack was introduced in August 2025 for macOS on Sydney, Seattle, and Vancouver. It’s built on the Nexus network and optimizes routes. It improved speeds by about 20% to Sydney and 16% to Vancouver. The FastTrack icon shows when the route is optimal, helping users choose the best path.
| Platform / Protocol | Observed Speed | Approx. Loss | Notes |
|---|---|---|---|
| macOS / WireGuard | 307 Mbps (from ~370 Mbps) | ~17% | Strong baseline for performance and online protection |
| macOS / OpenVPN | 269–310 Mbps | ~20% | New York route lagged behind France/Germany, Australia, Singapore |
| Windows / WireGuard | Varied by region | ~23% | Stable across repeated speed tests |
| Windows / OpenVPN | Varied by region | ~25% | Trade-off for broader compatibility |
| FastTrack (macOS) | +60 Mbps to Sydney; +16 Mbps to Vancouver | Improved vs. baseline | Triggers when multi-server routing is optimal on the Nexus network |
Impact on Streaming Quality
Tests covered Netflix, Disney Plus, Hulu, Max, and Amazon Prime Video. Netflix loaded quickly, and picture quality was good. Surfshark worked well on Apple TV, Fire TV, and other devices, supporting HD and 4K.
There was one Hulu issue on a Fire TV Stick. But, overall, streaming was stable. Fast start times and little buffering were common. This means users can enjoy streaming without sacrificing online protection.
MultiHop Feature
Surfshark boosts online privacy with a unique path. It goes beyond a simple VPN tunnel. By linking servers, it makes it harder for trackers to follow you.
This method combines strong encryption with smart routing. It lets users work, stream, and manage accounts more discreetly.
How MultiHop Works
MultiHop sends data through two or more servers. With Dynamic MultiHop, users can choose where their data starts and ends. This makes it harder to link your activities to one place.
The Nexus network manages these hops. FastTrack reduces delays. IP Rotator changes your visible IP address regularly. This keeps your data safe from start to finish.
Advantages of MultiHop for Users
- Stronger online privacy: splitting trust across jurisdictions makes it harder to tie activity to a single endpoint.
- Better resistance to blocks: where single-hop VPN servers are flagged, a chained path can restore access.
- Business-friendly controls: consistent regions with Dynamic MultiHop support secure logins and sensitive workflows.
- Balanced performance: added hops can add latency, but surf shark FastTrack routing helps sustain speed without weakening encryption.
- Defense in depth: works alongside a kill switch, CleanWeb, and obfuscation to handle restrictive networks.
Surfshark’s User Interface
The 2025 redesign of the Surfshark app focuses on clarity, speed, and ease of use. The dashboard shows key features like protocol and kill switch status. It also displays Bypasser, CleanWeb, Rotating IP, and connection time.
With just one click, you can open each setting. This makes it easy for teams to adjust settings quickly. It’s great for those who need fast online protection.
Desktop vs. Mobile Experience
The layout is the same on Windows, macOS, and Linux. This makes switching devices easy. Server lists highlight locations, and macOS has FastTrack icons.
iOS and Android have the same structure. They have controls that are easy to use on the go. This makes connecting and changing servers quick.
Apple TV, Fire TV, and Android TV have big-button navigation. The quick connect tile is right in the middle. Feature toggles are simple to use. The surf shark experience is consistent across all devices.
Ease of Navigation
Testing showed instant connections without repeat attempts. Feature groups are where users expect them. Search in the server list makes finding locations fast.
WireGuard, Dynamic MultiHop, and the IP Rotator are easy to find. This reduces setup time for businesses. One subscription works on multiple devices, making it easy for teams to get started.
Live chat is available from the app. The knowledge path from the official Surfshark site keeps help close. The result is a VPN that is easy to use and offers strong online protection.
Pricing Plans and Subscription Options
Clear pricing helps teams plan. Surfshark offers subscriptions that fit various needs. It keeps online privacy a top priority. The bundle tiers add security tools without making the VPN setup complex.
Current offers include short and long terms, plus bundles that stack antivirus, breach alerts, and private search. Payment is flexible—credit or debit card, PayPal, Google Pay, and cryptocurrency—so procurement is straightforward.
| Plan Length | Intro Cost | Renewal | Best For | Notes |
|---|---|---|---|---|
| Monthly | $15.45/month | $15.45/month | Short-term needs | Higher effective pricing; consider refund window if testing the VPN. |
| 15 Months | $48 for first 15 months | $79/year | First-time buyers | Good value for surf shark users starting a new subscription. |
| 27 Months | $54 for first 27 months | $79/year | Budget-focused teams | Lowest first-term cost; protects online privacy long term. |
| Bundles | Varies by tier | Matches base term | Security add‑ons | Starter (VPN + Alternative ID); mid-tier adds antivirus, alerts, private search; top tier adds Incogni. |
See current deals for exact rates and bundle details, as promotions change. Even after renewal, Surfshark stays below many rivals on annual cost, while allowing unlimited devices per account.
Monthly vs. Annual Plans
The monthly option suits brief projects or travel, but the rate is steep. Annual and multi‑year terms cut the effective price and align better with ongoing security budgets.
- Monthly: pay for flexibility; consider the refund window for trials.
- Annual or multi‑year: lower total cost; predictable billing for finance teams.
- Bundles: add antivirus and breach alerts without leaving the VPN app.
For strict month‑to‑month habits, Mullvad’s flat fee can be cheaper, while ExpressVPN and NordVPN often renew higher than Surfshark. Choosing by term length and security scope keeps pricing disciplined.
Free Trials and Money-Back Guarantee
There is no broad free tier, but the 30‑day money-back guarantee covers the first payment. This safety net makes it easy to test speeds, streaming, and policy fit before committing the full term.
- Refunds apply within 30 days of purchase on the initial subscription.
- Auto‑renew is on by default; it can be disabled in the account portal or via support.
- Some users report friction when requesting refunds after the window; timing matters.
To avoid surprises, review the checkout terms and keep a calendar reminder near renewal. That way, the VPN investment supports online privacy goals without budget overrun or missed exits.
Customer Support Services
When a VPN keeps your work and internet safe, you need help fast. Surfshark offers quick answers and clear steps. They help you solve problems without using hard-to-understand terms.
Availability of Support Channels
You can get help through live chat or email. Live chat is always on, and you usually talk to a real person quickly. They help with things like setting up your account or changing your subscription.
Email is good for longer issues, like getting back into your account. The team is ready to help more at support@surfshark.com. Sometimes, they even share direct contacts for problems that need extra attention.
People have been happy with the help they got from Surfshark. On Trustpilot reviews, they talk about quick fixes from agents like Phoenix Harrington and others. They’ve helped with setting up phones and Macs, and even with account resets.
User Resources and Tutorials
Surfshark’s app and website have easy-to-follow tutorials. They explain how to use the VPN, including the kill switch and Bypasser. These guides help you use the VPN without slowing you down.
The product pages also explain how Surfshark works fast and reliably. They’re open about renewals and share a quarterly report. This helps you make smart choices about your internet security.
| Support Element | What It Covers | Best For | Typical Response |
|---|---|---|---|
| Live Chat | Real-time fixes, triage, setup, and billing checks | Urgent VPN issues and quick troubleshooting | Minutes after bot handoff to an agent |
| Complex cases, account recovery, refund and policy review | Detailed documentation and follow-ups | Same day to 24 hours in most cases | |
| Tutorials | Protocols, kill switch modes, Bypasser, FastTrack usage | Self-service learning and team onboarding | Instant, on-demand guidance |
| Transparency Pages | Renewal terms, quarterly transparency report | Procurement reviews and compliance checks | Updated on a scheduled cadence |
| Escalation Path | Direct contacts for unresolved cases | Edge scenarios or mixed billing issues | Coordinated case handling |
Bottom line: users seeking dependable customer support for surf shark benefit from live chat speed, thorough tutorials, and steady email follow-up, which together streamline setup and protect internet security across teams.
Surfshark in the United States
In the United States, where you are matters. Surfshark has many local servers across big cities. This means you can pick a server close to you for faster and more reliable browsing.
Local Server Options
On MacOS, Surfshark quickly connected to New York and Seattle. FastTrack makes busy routes faster. Surfshark has dozens of U.S. locations, including Los Angeles, Dallas, Miami, and Chicago. This makes it easy for travelers and remote teams to find a server.
WireGuard was the fastest in most tests. FastTrack helps when paths get crowded. You can see all U.S. servers here: United States VPN servers.
| Region | Notable Cities | Best Use Case | Why It Helps |
|---|---|---|---|
| East Coast | New York, Boston, Ashburn, Miami | Streaming and SaaS | Low latency to major media hubs and data centers |
| Midwest | Chicago, Detroit, Kansas City, Omaha | Remote work | Stable peering to corporate clouds and collaboration tools |
| West Coast | Seattle, San Francisco, Los Angeles, San Jose | Gaming and dev ops | Fast routes; FastTrack aids long-haul links to APAC |
| South & Southwest | Dallas, Houston, Phoenix, Las Vegas | Ecommerce | Balanced speeds for carts, payments, and CDNs |
Advantages for American Users
U.S. users get fast speeds for 4K streams and low jitter for games. Surfshark’s optimized routing helps bypass restrictions while staying legal.
Businesses get unlimited connections for all devices in one plan. This supports cybersecurity and online privacy for teams. Clear renewal details at checkout also reduce surprises.
Every day, users can pick nearby servers for speed and switch for travel or testing. Surfshark’s mix of WireGuard, FastTrack, and many U.S. servers makes work smooth without sacrifices.
Privacy Policies and Data Handling
Surfshark focuses on clear online privacy. Its privacy policy explains how it handles data without keeping logs. This is for those who want to stay private while online.
What Data is Collected?
Surfshark doesn’t log your IP addresses, browsing history, or session details. It also doesn’t track bandwidth, connection times, or network traffic. You only need to give an email and payment info, which is handled by others.
It passed a Deloitte audit in June 2025. This audit confirmed Surfshark follows its no-logs policy. You can see the full report in your dashboard. Surfshark also shares quarterly legal inquiries and notes no user-data disclosures in Q2 2025.
- Jurisdiction: Netherlands, with no mandatory data retention
- Alliance context: Part of the 14-Eyes, noted for intelligence sharing
- User note: Privacy-critical users may prefer frequent, fully public audits
How Data is Protected
Surfshark uses strong security for your data. It uses RAM-only servers to reduce data left behind. It also has DNS leak protection, which works well in tests.
It uses AES-256-GCM for OpenVPN and IKEv2, and ChaCha20 for WireGuard. Camouflage Mode makes your VPN traffic look like regular HTTPS. This helps in places where VPNs are blocked.
| Control | Purpose | Technical Detail | Practical Impact |
|---|---|---|---|
| No-logs policy | Remove activity traces | No IPs, history, timestamps, bandwidth, or traffic logs | Limits exposure if servers are seized or requests arrive |
| RAM-only servers | Reduce persistence | Volatile memory wipes on reboot | Minimizes long-term data residue |
| Encryption | Protect data in transit | AES-256-GCM (OpenVPN/IKEv2), ChaCha20 (WireGuard) | Strong confidentiality with modern ciphers |
| DNS leak protection | Prevent DNS exposure | Private resolvers and enforced tunneling | Hides site lookups from local networks and ISPs |
| Camouflage Mode | Mask VPN traffic | Obfuscation to appear like HTTPS | Helps maintain access in restrictive environments |
| Transparency reporting | Show oversight outcomes | Quarterly reports; zero user-data disclosures in Q2 2025 | Provides visibility into legal pressure |
For U.S. businesses and solo professionals, Surfshark supports online privacy without hassle. It balances encryption, obfuscation, and a no-logs policy. This keeps your work private while keeping speeds and reliability high.
Surfshark and Streaming Services
Surfshark is a streaming VPN that helps you access geo-restricted content. It has 3,200+ high-speed servers in 100 countries. It uses RAM-only infrastructure to keep your online activities safe and fast.
Accessing Geo-Restricted Content
Surfshark covers a wide area, making it easy to find a way into regional libraries. If one endpoint is blocked, it offers MultiHop and rotating IP options. These help keep your Netflix or Prime Video sessions stable.
FastTrack also helps by optimizing long routes. This reduces buffering in HD and 4K.
Tests showed quick start times on Netflix and smooth playback on Disney+. Hulu worked well on most devices, though a Fire TV Stick flagged VPN use in one run. This is a common issue as platforms get better at detecting VPNs.
Some users consider a dedicated IP to bypass restrictions in tough regions. Surfshark supports unlimited bandwidth and allows many devices under one account. This is important when using smart TVs, consoles, and mobile apps together.
Compatibility with Major Streaming Platforms
Surfshark works with Netflix, Amazon Prime Video, Disney+, Hulu, Max, BBC iPlayer, HBO Max, Hotstar, Crunchyroll, and IPTV services. It also supports devices like Roku, PlayStation, Xbox, Nintendo Switch, Oculus Quest, Apple Vision Pro, and smart TVs. It uses strong AES-256 encryption and has a strict no-logs policy.
For a detailed look at its streaming features, check out the Surfshark streaming page. It covers server reach, platform support, and how it maintains speed and online protection.
| Capability | Details | Streaming Impact | Who Benefits |
|---|---|---|---|
| Server Network | 3,200+ servers in 100 countries | More routes to unlock geo-restricted content | Travelers and multi-region viewers |
| Speed & Bandwidth | HD/4K support, unlimited bandwidth | Lower buffering and stable bitrates | Home theaters and families |
| Advanced Routing | MultiHop, rotating IP, FastTrack | Improved resilience when platforms block IPs | Frequent streamers and power users |
| Platform Support | Netflix, Prime Video, Disney+, Hulu, Max, BBC iPlayer, Hotstar, Crunchyroll | Broad access with a Netflix VPN use case | Fans of global catalogs |
| Device Coverage | Smart TVs, Roku, PlayStation, Xbox, Nintendo Switch, Oculus Quest, Apple Vision Pro | Easy setup across living room and mobile screens | Households with many devices |
| Security | AES-256, RAM-only servers, no-logs policy | Stronger online protection while streaming | Privacy-focused users |
| Workarounds | Option for dedicated IP (added cost) | Potential stability when services tighten checks | Users in heavily restricted regions |
User Reviews and Testimonials
Recent user reviews give a real look at surf shark as a VPN for work and travel. Business owners and remote teams look at both feedback and performance. They see how internet security and support build trust over time.
Real User Experiences
In September 2025, users praised fast live-chat help and clear billing notices before renewal. They thanked agents like Phoenix Harrington and others for quick help with reconnections and setup.
Long-time users talked about stable sessions for streaming and travel. They also mentioned easy subscription changes and discounts when asked. This mix of help and follow-through made many users happy with the VPN.
Analyzing Positive and Negative Feedback
Customers often praised the support quality and how fast they got help. But, there were issues with strict 30-day refunds and auto-renew defaults. Some users had trouble with connection interruptions and finding chat support.
One Mac user had a “dead tunnel” issue without an app indicator and no refund after three months. Surfshark said it was an unusual case and offered to escalate it. Others mentioned more site IP blocks and questioned the need to pay extra for a personal IP. These issues show that while help is strong, service interruptions and strict policies can be a problem.
Comparing Surfshark to Competitors
Business buyers often compare VPNs to balance price, speed, and trust. Surfshark aims to offer strong cybersecurity and value for teams. It focuses on simple rollouts and steady performance.
Key Competitors in the Market
ExpressVPN, NordVPN, Proton VPN, Mullvad, and Private Internet Access are close rivals. Each offers a unique mix of pricing, audits, and network design.
- ExpressVPN is known for steady speeds and polished apps across platforms.
- NordVPN emphasizes high throughput and security extras for power users.
- Proton VPN highlights privacy features and ecosystem add‑ons.
- Mullvad keeps billing anonymous and simple with flat, month‑to‑month pricing.
- PIA offers deep configuration and large server counts for advanced users.
Independent research has raised concerns about some Android services. Yet, Surfshark is often seen as a trusted option for cybersecurity.
What Sets Surfshark Apart
Surfshark is unique for its unlimited connections and competitive pricing. It offers RAM‑only servers and Dynamic MultiHop for route diversity.
Speed is important. Surfshark’s average speed loss is 21%, close to ExpressVPN. Its FastTrack routing helps with streaming and video calls.
Surfshark’s platform depth is notable. It includes split tunneling on iOS and macOS. Its UI is intuitive, making it easy for non-tech users to start.
| Service | Strengths | Renewal Pricing (Annual) | Notable Tech | Connections | Speed Context |
|---|---|---|---|---|---|
| Surfshark | Unlimited devices, Dynamic MultiHop, strong UI | $79/year | RAM‑only servers, FastTrack, split tunneling on iOS/macOS | Unlimited | ~21% average loss |
| ExpressVPN | Consistent performance, refined apps | $100–$117/year | TrustedServer (RAM‑only), Lightway protocol | 8 | ~18% contextually reported |
| NordVPN | High throughput, rich security suite | ~$140/year | NordLynx, Meshnet, advanced threat protection | 6–10 (plan dependent) | ~3% reported loss |
| Proton VPN | Privacy focus, ecosystem add‑ons | Varies by tier | Secure Core routing, open‑source apps | 10 (tier dependent) | Competitive mid‑to‑high |
| Mullvad | Flat monthly price, anonymous accounts | €5/month (no annual) | WireGuard by default, cash payments | 5 | Stable, conservative |
| PIA | Large network, granular controls | Often discounted annually | Open-source clients, multi‑hop via proxies | Unlimited | Variable by region |
In direct matchups like Surfshark vs NordVPN or Surfshark vs ExpressVPN, priorities matter. Whether it’s speed, device limits, routing options, or price, Surfshark is a strong contender. It offers value and keeps cybersecurity at the forefront.
Future Developments for Surfshark
Surfshark is working on updates to make its service faster, more secure, and easier to use. They aim to improve performance, be more open, and make their VPN simple for everyone. This will help both families and businesses.
Upcoming Features to Watch For
FastTrack is now available on macOS with routes in Sydney, Seattle, and Vancouver. They plan to add more locations and platforms soon. This will make the service faster and more reliable, even when lots of people are using it.
They’ve also added split tunneling on macOS and are making it better. Soon, you’ll be able to choose which apps use the VPN and see what’s going through it. They’re also working on making streaming more stable and your online activities more private.
- Broader FastTrack coverage across regions and platforms
- Refined macOS split tunneling with safer presets
- Stronger streaming resilience under congestion
- Iterative tweaks to IP Rotator and Dynamic MultiHop
Long-Term Vision and Goals
Surfshark wants to do annual audits and share updates every quarter. They’ve already made their apps more reliable, showing they’re committed to keeping your internet secure. They aim to keep this level of service without sacrificing security.
They might add more features, like a password manager, while keeping prices competitive. With more focus on VPNs, they plan to be more open about their operations. They want to offer features that meet the needs of both casual users and those who need extra security.
| Focus Area | Current State | Planned Direction | Business Impact |
|---|---|---|---|
| FastTrack | macOS only; Sydney, Seattle, Vancouver | More OS support and wider regions | Lower latency, faster onboarding |
| Nexus network | Backbone for IP Rotator and Dynamic MultiHop | Smarter routing and session stability | Fewer drops, smoother streaming |
| Split Tunneling (macOS) | Newly added feature | Granular app/site controls | Flexible workflows without losing VPN cover |
| Audits & Transparency | Commitment announced | Annual audits, quarterly reports | Higher trust for compliance reviews |
| Portfolio Growth | VPN-first toolkit | Potential password manager addition | Broader privacy bundle value |
| Performance Stability | Noted gains in 2025 reliability | Sustained uptime under load | Consistent user experience |
Conclusion: Is Surfshark Right for You?
In this Surfshark review, the service is a top choice for both business teams and individuals. It showed a 21% average speed loss in 2025, which is good for work, streaming, and travel. It has strong online protection and privacy features like RAM-only servers and AES-256-GCM encryption.
It also has DNS leak protection, obfuscation, and a configurable kill switch. Streaming works well on major platforms, but some blocks might happen, like Hulu on a Fire TV Stick.
Final Thoughts on Surfshark
Surfshark covers many devices, allows unlimited connections, and has an easy-to-use interface. WireGuard offers the best speed and security balance. FastTrack on macOS is also a useful addition.
Transparency is getting better with a Deloitte audit and quarterly reports. Full public audit releases would help build more trust, which is important for privacy-focused teams. For most users, Surfshark is a great choice for its stable performance and ability to bypass restrictions.
Recommendations for Users
For the best value, choose the long-term Starter plan. Avoid monthly plans unless you’ll use the 30-day refund. Use WireGuard by default and enable the kill switch in strict mode on Windows for sensitive tasks.
Use Bypasser to route specific apps or sites outside the tunnel. Test multiple U.S. servers to balance load or add MultiHop if a single endpoint is blocked. Always watch out for auto-renew in the account portal and contact support early for refunds within 30 days.
If you need public audit availability, consider this when choosing a VPN. But for eCommerce owners needing fast speeds, clear pricing, and dependable protection, Surfshark is a good choice.
FAQ
What is Surfshark VPN and who is it for?
Surfshark is a VPN service that helps protect your online privacy and security. It has 3,200+ servers in 100 countries. It supports OpenVPN, WireGuard, and IKEv2, and you can connect unlimited devices.
It’s great for eCommerce teams and remote workers who need online protection and can bypass restrictions.
How does Surfshark protect my data online?
Surfshark encrypts your data with AES-256-GCM on OpenVPN/IKEv2 and ChaCha20 on WireGuard. It also shields DNS and uses RAM-only servers to reduce data persistence.
Camouflage Mode helps hide your VPN use. It also has a kill switch, Dynamic MultiHop, and split tunneling (Bypasser) for stronger security and privacy.
What are Surfshark’s key features?
Surfshark has a kill switch (soft/strict on Windows), Dynamic MultiHop via the Nexus network, and Bypasser for app or website exclusions. It also has CleanWeb ad/tracker blocking, rotating IP, Camouflage Mode, and strong streaming support.
A new FastTrack feature on MacOS (Sydney, Seattle, Vancouver) can optimize routing for speed.
Why do business professionals and eCommerce owners need a VPN?
A VPN masks your IP address, secures public Wi-Fi, and reduces exposure to profiling by ad networks and ISPs. It helps teams isolate sensitive workflows, access region-locked tools, and maintain consistent, encrypted connections.
This improves online protection and operational resilience.
What online threats does a VPN help mitigate?
Risks include ISP snooping, unsecured hotspots, data harvesting by apps, and IP-based tracking. A PETS study found several Android-popular VPNs share flawed infrastructure under hidden corporate families. CNET’s recommended providers—Surfshark, ExpressVPN, NordVPN, Proton VPN, Mullvad—were not implicated.
What encryption standards does Surfshark use?
Surfshark uses AES-256-GCM with OpenVPN and IKEv2, and ChaCha20 with WireGuard. These align with industry best practices for strong encryption and performance. DNS leak protection held up in extensive testing with no leaks detected.
Does Surfshark keep logs of my activity?
The stated no-logs policy says Surfshark does not collect visited IPs, browsing history, session details, bandwidth, timestamps, or network traffic. A Deloitte audit in June 2025 confirmed systems were prepared in accordance with the policy. The full report is available to customers via dashboards.
How reliable is the kill switch?
The kill switch worked consistently in 2025 tests across platforms. Windows offers soft mode (cuts traffic on unexpected drops) and strict mode (blocks all traffic unless connected). It’s recommended to keep it on for sensitive work and public Wi-Fi.
Which devices and operating systems are supported?
Surfshark has apps for MacOS, Windows, Linux (GUI), iOS, Android, Apple TV, Fire TV, Android TV, and routers. Feature parity is strong. Split tunneling is available on iOS (website-based exclusions) and MacOS (apps and websites), which is rare on Apple platforms.
Is installation difficult?
Setup is straightforward via app stores or Surfshark’s site. Choose a protocol (WireGuard is fastest), enable the kill switch and CleanWeb, configure Bypasser, and select servers or Dynamic MultiHop routes. Router installs protect entire networks and support unlimited devices.
How fast is Surfshark in real-world use?
In 2025 testing, average speed loss was about 21%. WireGuard on MacOS averaged 307 Mbps from a ~370 Mbps line (17% loss). Windows showed ~23% (WireGuard) and ~25% (OpenVPN). Connections were instant and stable across platforms.
Will Surfshark affect streaming quality?
Streaming was smooth with HD/4K quality in most tests. Services like Netflix, Disney Plus, Max, and Amazon Prime Video worked reliably. Hulu identified VPN use on a Fire TV Stick in at least one test, reflecting ongoing platform countermeasures.
How does Dynamic MultiHop work?
Dynamic MultiHop routes traffic through two or more servers on the Nexus network with user-configurable entry and exit points. It pairs with IP rotation and FastTrack logic to diversify exposure paths, making correlation attacks harder while optimizing routes.
What are the benefits of MultiHop?
MultiHop increases privacy by splitting trust across jurisdictions and infrastructure. It can bypass blocks that target single endpoints and adds a defensive layer for sensitive business tasks. There may be a speed trade-off, though FastTrack and WireGuard help offset latency.
What is the Surfshark app experience like on desktop vs. mobile?
The 2025 redesign emphasizes clarity and speed. The dashboard shows protocol, kill switch, Bypasser, CleanWeb, rotating IP, VPN IP, and server. One-tap access to settings reduces friction. Layouts are consistent across MacOS, Windows, Linux GUI, iOS, and Android.
Is Surfshark easy to navigate?
Yes. Server lists are clear, and on MacOS, FastTrack icons appear when optimal multi-server routing is available. TV apps use big-button navigation for quick connect. Testing found instant connections with no repeated attempts needed.
What are the current pricing and plans?
Typical pricing: .45 monthly; for the first 15 months (then /year); or for the first 27 months (then /year). Renewals rose 33% in 2025 to /year, which is lower than ExpressVPN and NordVPN. Mullvad remains cheaper month-to-month.
Is there a free trial or money-back guarantee?
Surfshark offers a 30-day money-back guarantee on the initial payment. Some users report rigid enforcement after 30 days. Auto-renew is enabled by default but can be disabled in the account portal or via support.
How responsive is Surfshark’s customer support?
Live chat and email support are available. 2025 Trustpilot reviews highlight prompt, human assistance from agents such as Phoenix Harrington, Lionel Drake, Frederick Cook, Barrett Quinn, and Liam Wilson. Some users noted needing to navigate a bot to reach chat.
What tutorials and resources are available?
The app and website include setup guides for protocols, kill switch modes, Bypasser, and FastTrack. Transparency pages provide renewal details and quarterly reports. Users can escalate unresolved cases via support@surfshark.com.
Are there good server options in the United States?
Yes. Surfshark runs numerous U.S. servers, including 78 in New York per company statements. FastTrack currently supports Seattle (plus Vancouver and Sydney) on MacOS, which benefits West Coast routes. Local servers help reduce latency for streaming, gaming, and remote work.
What advantages does Surfshark offer American users?
U.S. users get transparent renewal disclosures, plentiful nearby servers, and strong throughput on WireGuard. Unlimited device connections simplify whole-home and small-team coverage. Streaming access is generally reliable with occasional service-specific blocks.
What data does Surfshark collect?
The policy states Surfshark does not collect browsing history, visited IPs, session details, bandwidth, timestamps, or traffic content. Operational data needed for account and payment processing is handled separately and not tied to usage logs.
How is my data protected with Surfshark?
RAM-only servers minimize data persistence, encryption standards meet industry best practices, and DNS leak protections held up in testing. Deloitte’s June 2025 audit affirmed alignment with the no-logs policy. Quarterly transparency reports showed zero user-data disclosures for nearly 350,000 legal requests in Q2 2025.
Can Surfshark access geo-restricted content?
Yes. A large network and consistent speeds help unlock region-locked libraries and sites. Dynamic MultiHop and rotating IP can help when single endpoints are blocked. Results vary by service as platforms adjust their detection.
Which streaming platforms work with Surfshark?
Tests confirmed access to Netflix, Disney Plus, Hulu, Max, and Amazon Prime Video. Netflix started immediately in trials. Hulu flagged VPN use on a Fire TV Stick in at least one case; switching servers or devices often helps.
What do real users say about Surfshark?
Trustpilot feedback in 2025 is mixed. Many praise fast live-chat support and effective resolutions, citing agents by name. Critiques include connection interruptions for some users, strict refunds beyond 30 days, auto-renew frictions, and occasional IP-based blocks.
How should I interpret the positive and negative reviews?
Support quality trends positive, while refund rigidity and sporadic service interruptions represent friction points. For mission-critical use, test during the 30-day window, verify auto-renew settings, and consider dedicated IPs if blocks are frequent (not guaranteed).
Who are Surfshark’s main competitors?
Key competitors include ExpressVPN, NordVPN, Proton VPN, Mullvad, and PIA. Research flagged several Android-popular VPN families (Turbo VPN, Touch VPN, X‑VPN) for infrastructure risks; these are separate from CNET’s recommended list that includes Surfshark.
What sets Surfshark apart?
Unlimited connections, Dynamic MultiHop over the Nexus network, RAM-only infrastructure, split tunneling on iOS/MacOS, FastTrack routing, and a polished cross-device interface. Renewal pricing remains competitive versus ExpressVPN and NordVPN.
What features are coming next?
FastTrack is slated to expand beyond MacOS and the initial three locations. Expect refinements to MacOS split tunneling and continued Nexus-powered enhancements like IP rotation and streaming resilience.
What is Surfshark’s long-term vision?
Ongoing commitments include annual third-party audits, quarterly transparency reporting, performance stability, and potentially broader privacy-suite offerings while maintaining value-driven pricing.
Is Surfshark right for my business or online store?
For most professionals, yes. It delivers fast speeds (about 21% average loss in 2025 tests), strong encryption, reliable apps, and unlimited devices at a fair renewal price. Privacy-critical users should weigh Netherlands jurisdiction and the non-public audit model.
Any practical recommendations before I subscribe?
Choose a long-term plan for value, prefer WireGuard for speed, enable the kill switch (strict on Windows for sensitive tasks), try FastTrack on MacOS where available, and confirm auto-renew settings. Test streaming libraries and core workflows during the 30-day guarantee.